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If you have difficulty operating this phone,
try the suggestions below. If you still have
trouble, call 1 800-722-9125.
NO DIAL TONE
❥ Make sure all plugs are connected
properly. Inspect the line cord connections
at the modular jack and at the telephone.
Also inspect the coiled handset cord con-
nection at both ends.
❥ Unplug the telephone and connect it
to another modular jack.
CALL CANNOT BE DIALED,
OR IS DIALED SLOWLY
See “Setting Up the System” in Installa-
tion to set the Dial Mode switch. If you
have pulse dialing service you cannot dial
numbers with the switch set to TT (touch
tone). Set the switch to DP (dial pulse),
then hang up and dial again.
PROBLEMS WITH MESSAGE WINDOW
OR INDICATOR LIGHTS
Make sure all plugs are connected
properly. Inspect the line cord connections
at the modular jack and at the telephone.
Make sure the power cord is securely
plugged into an electrical outlet not
controlled by a wall switch.
TELEPHONE DOES NOT RING
❥ Make sure the Ringer Volume switch
for the silent line is set to LO or HI.
❥ If there are several other telephones
on the same line, try disconnecting some
of the other telephones. Having too many
telephones connected can also create
problems such as low ringer volume, or
impaired sound quality during calls.
LOW BATTERY LIGHT IS ON
❥ Make sure the batteries are installed
correctly.
❥ If the light remains on, replace all 4
batteries with new batteries.
L1 or L2 ON/OFF LIGHT
FLASHES RAPIDLY
If both lights are flashing, then memory
may be full. See “When Memory is Full.”
If one or the other light is flashing, the
flashing line might be set to Announce
Only, and no announcement is recorded for
that line. If you recorded an announce-
ment for AO, it might have been lost in a
power failure. Try recording a new an-
nouncement for AO, or switch to a differ-
ent announcement. See “Recording an
Announcement.”
SYSTEM DOES NOT DISCONNECT
WHEN YOU ANSWER FROM
ANOTHER TELEPHONE
The answering system will not always dis-
connect if you answer the call from another
phone at the same time that the system
answers. To stop the answering system,
press S, or quickly press and release
the switchhook on the phone you are using.
TIME AND DAY FLASH
IN MESSAGE WINDOW
If the clock stops running because of a
power failure, the time and day flash in the
Message Window to indicate that the clock
should be reset. See “Setting the Clock.”
SYSTEM DOES NOT RESPOND TO
REMOTE COMMANDS
❥ If power failed when the backup
batteries were missing, or battery power
was low, the Remote Access Code might
have returned to its factory setting. See
“Remote Access Code.”
❥ If you are using dial buttons to enter
remote commands, make sure you are call-
ing from a touch tone phone. When you
dial a number, you should hear tones; if
you hear clicks instead, the phone is not
using touch tone service.
❥ Some telephones transmit only one
brief tone each time you press a number.
If you are using one of these telephones,
the answering system might not detect the
Remote Access Code while the announce-
ment is playing. Wait until the announce-
ment is over and enter the code again.
❥ There might be noise interference on
the phone line you are using. Press firmly
on the number buttons.
❥ Make sure you are entering the
Remote Access Code correctly.
❥ If you are using voice-activated
commands, make sure you are responding
to the prompts in a clear, audible voice.
MESSAGES ARE INCOMPLETE
❥ The system can accept messages up
to 4 minutes long. If a caller leaves a very
long message, part of it might be lost when
the system disconnects the call after 4
minutes.
❥ If the caller pauses for more than 7
seconds, the system stops recording and
disconnects the call.
❥ If the system’s memory fills up
during a message, the system stops
recording and disconnects the call.
LINE DOES NOT ANSWER AFTER
CORRECT NUMBER OF RINGS
❥ Make sure the ON/OFF light for that
line is on. See “Setting the System to
Answer Calls.”
❥ If the Toll Saver feature is on, the num-
ber of rings changes from 4 to 2 or from 6
to 4 if a new message has been recorded in
any of the mailboxes. See “Toll Saver.”
OTHER PROBLEMS
Make sure you have followed all the
instructions in this manual. If you cannot
correct the problem, press the reset but-
ton.
1 Remove the directory card and its cover.
You will see the reset button.
2 The button is recessed. Use the end of a
paper clip to press the reset button.
If there is a problem with the system, press-
ing the reset button will reset the system,
and might delete any messages as well as
your announcements. Follow the instruc-
tions in this manual to record a new an-
nouncement.
If there is no problem with the system,
pressing the reset button will have no
effect.
IN CASE OF DIFFICULTY