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Appendix
19
Troubleshooting
System does not receive caller ID when on a call.
Make sure you subscribe to caller ID with call waiting features
from your telephone service provider. Caller ID features work
only if both you and the caller are in areas offering caller
ID service, and if both telephone service providers use
compatible equipment.
I subscribe to a nontraditional telephone service that uses
my computer to establish connections, and my telephone
doesn’t work.
Make sure your computer is powered on.
Make sure your Internet connection is working properly.
Make sure that the software is installed and running for your
nontraditional telephone service.
Make sure to plug your USB telephone adapter into a
dedicated USB port on your computer. Do not plug it into a
multiple port USB hub (USB splitter) that is not powered.
In a few rare instances, the USB port on your computer may
not have enough power. In these instances, try using a USB
hub with its own external power supply.
If you are using a firewall, it may prevent access to your
nontraditional telephone service provider. Contact your
service provider for more information.
The charge light is off.
Make sure you plug the power and line cords in correctly
and securely.
Unplug the electrical power. Wait for 15 seconds, then plug it
back in. Allow up to one minute for the cordless handset and
telephone base to reset.
Clean the cordless handset, charger and telephone base
charging contacts each month with a pencil eraser or cloth.
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