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Appendix K
The charge
light is off.
• Make sure the power and line cords are plugged in cor-
rectly and securely.
• Unplug the unit’s electrical power. Wait for 15 seconds,
then plug it back in. Allow up to one minute for the cord-
less handset and telephone base to reset.
• Clean the cordless handset and telephone base charging
contacts each month using a pencil eraser or cloth.
My caller ID
isn’t working.
• Caller ID is a subscription service. You must subscribe to
this service from your local telephone company for this
feature to work on your phone.
• Your caller must be calling from an area that supports
caller ID.
• Both you and your caller’s telephone companies must use
caller ID compatible equipment.
If you subscribe to high-speed internet service (Digital
Subscriber Line - DSL) through your telephone lines, you
must have a DSL filter between the telephone base and the
telephone wall jack (see the following page). The filter will
prevent noise and caller ID problems caused by DSL inter-
ference. Please contact your DSL service provider for more
information about DSL filters.
•
• Relocate your telephone base to a higher location. The
phone will have better reception when installed in a high
area.
• If the other phones in your home are having the same prob-
lem, the problem is in your wiring or local service. Contact
your local telephone company (charges may apply).
Troubleshooting
System does
not receive
caller ID when
on a call.
• Make sure you subscribe to caller ID with call waiting
features provided by your local telephone company. Caller
ID features will work only if both you and the caller are
in areas offering caller ID service, and if both telephone
companies use compatible equipment.