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My telephone
does not work
at all.
• Make sure the battery is installed and charged correctly
(page 9). For optimum daily performance, return the
cordless handset to the telephone base after use.
• Make sure the power adapter is securely plugged into an
outlet not connected to a wall switch.
• Make sure the telephone line cord is plugged firmly into
the telephone base and the modular wall jack.
• Unplug the telephone’s electrical power. Wait for
approximately 15 seconds, then plug it back in. Allow
up to one minute for the cordless handset and base to
synchronize.
• Charge the battery in the cordless handset for at least
16 hours.
• Remove and re-insert the battery. If that still does not
work, it may be necessary to purchase a new battery.
• Disconnect the telephone base from the modular jack
and plug in a working telephone. If this telephone does
not work, the problem is probably in the wiring or the
local service. Call the local telephone company.
LOW BATTERY
is displayed on
screen.
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below.
For Customer Service, visit our website at www.telephones.att.com or
call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
• Place the handset in the base for recharging. The
CHARGE light on the handset should be on as soon as
the handset is properly placed on the telephone base. If
the handset has not been used for a long time or if the
battery inside is completely depleted. Depending on the
strength of the battery in the handset, it may take up
to 10 minutes before the handset screen shows NEEDS
CHARGING.
• Remove and re-install the battery and use it normally
until fully discharged, then recharge the handset on the
telephone base for 16 hours.
• If the above measures do not correct the problem, the
battery may need to be replaced.
Appendix C