Filter
Top Products
47
Appendix
Troubleshooting
I get noise,
static, or
weak signal
even when I’m
near the base.
• Other cordless phones and 802.11 wireless routers that are
used for home computer networks also use internal radios to
communicate. The radios may interfere with one another. You
can improve the performance of your cordless phones and your
router by:
a. positioning your new phone as far away as possible from
any other existing cordless telephone system that is already
installed in your home to avoid the two systems interfering with
each other.
b. positioning your telephone base as far as possible from your
router, computer or any other computer devices.
c. selecting channels 4 through 10 for your router (refer to your
router’s user’s manual for more information).
• Other electronic products can cause interference to your cord-
less phone. Try installing your phone as far away from the fol-
lowing electronic devices as possible: wireless routers, radios,
radio towers, pager towers, cell phones, intercoms, room moni-
tors, televisions, personal computers, kitchen appliances and
other cordless phones.
• Microwaves operate on the same frequency as your phone. It is
normal to experience static on your phone while the microwave
oven is operating. Do not install this phone in the same outlet or
near a microwave oven.
• If your phone is plugged in with a modem or a surge protec-
tor, plug the phone (or modem/surge protector) into a different
location. If this solves the problem, re-locate your phone or
modem farther apart from one another, or use a different surge
protector.
• Relocate your phone to a higher location. The phone will likely
have better reception when not installed in a low area.
• If the other phones in your home are having the same problem,
the problem is in your wiring or local service. Contact your local
telephone company (charges may apply).
• If you subscribe to DSL service and if you hear noise during
conversations and/or your caller ID features are not functioning
properly, install a DSL filter to the telephone line between the
telephone base and the telephone line jack. Contact your DSL
provider to obtain a DSL filter.
I hear other
calls while
using my
phone.
• Disconnect the telephone base from the telephone jack, and
plug in a different telephone. If you still hear other calls, the
problem is probably in your wiring or local service. Call your
local telephone company.