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Appendix
Troubleshooting
The charge
light is off.
• Clean the cordless handset and base charging contacts each
month using a pencil eraser or cloth.
• Make sure the power and line cords are plugged in correctly
and securely.
• Unplug the unit’s electrical power. Wait for 15 seconds, then
plug it back in. Allow up to one minute for the cordless handset
and base to reset.
• Your phone might be malfunctioning. Please refer to the war-
ranty section of this user’s manual for further instruction.
My caller ID
isn’t working.
• Caller ID is a subscription service. You must subscribe to this
service from your local telephone company for this feature to
work on your phone.
• Your caller must be calling from an area that supports caller ID.
• Both you and your caller’s telephone companies must use caller
ID compatible equipment.
System does
not receive
caller ID infor-
mation or sys-
tem does not
display caller
ID informa-
tion during call
waiting.
• Make sure you subscribe to caller ID with call waiting features
services provided by your local telephone company. Caller ID
features will work only if both you and the caller are in areas
offering caller ID service, and if both telephone companies use
compatible equipment.
• Other electronic products can cause interference with your
cordless phone. Try installing your phone as far away from the
following electronic devices as possible: wireless routers, radi-
os, radio towers, pager towers, cell phones, intercoms, room
monitors, televisions, personal computers, kitchen appliances
and other cordless phones.
• Microwaves operate on the same frequency as your phone. It is
normal to experience static on your phone while the microwave
oven is operating. Do not install this phone in the same outlet or
near the microwave oven.
• If your phone is plugged in with a modem or surge protector,
plug the phone (or modem/surge protector) into a different loca-
tion. If this solves the problem, re-locate your phone or modem
farther apart from one another, or use a different surge protec-
tor.
• Relocate your telephone base to a higher location. The phone
will have better reception when not installed in a low area.
• If the other phones in your home are having the same problem,
the problem is in your wiring or local service. Contact your local
telephone company (charges may apply).
My calls fade
out or cut in
and out while
I’m using
my cordless
handset.