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Appendix
70
Troubleshooting
System announces, “Time and day not set.”
• You need to reset the system clock (page 12).
Outgoing announcement is not clear.
• When you record your announcement, make sure you speak in a normal
tone of voice, about 9 inches from the handset.
• Make sure there is no background noise (TV, music, etc.) while recording.
New voicemail and show on the handset display, and I don’t know why.
•
Your telephone has both a built-in answering system and voicemail
indication. If New voicemail and appear on the handset display, then
your telephone has received a signal from your telephone service provider
that you have a voicemail message waiting for you to retrieve from them.
Contact your telephone service provider for more information on how to
access your voicemail.
I cannot retrieve voicemail messages.
•
Your telephone has both a built-in answering system and voicemail
indication. They are independent features and each alerts you to new
messages differently (page 49). If you subscribe to voicemail service from
your telephone service provider, contact your telephone service provider
for more information on how to access your voicemail.
I subscribe to a nontraditional telephone service that uses my computer
to establish connections, and my telephone doesn’t work.
Make sure your computer is powered on.
Make sure your Internet connection is working properly.
Make sure that the software is installed and running for your nontraditional
telephone service.
Make sure to plug your USB telephone adapter into a dedicated USB
port on your computer. Do not plug it into a multiple port USB hub (USB
splitter) that is not powered.
In a few rare instances, the USB port on your computer may not have
enough power. Try using a USB hub with its own external power supply.
If you are using a firewall, it may prevent access to your nontraditional
telephone service provider. Contact your service provider for more information.
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