Filter
Top Products
If you have difficulty operating this phone, try
the suggestions below. For Customer Service,
visit our website at www.telephones.att.com or
call 1 800 222–3111. Please retain your receipt
as your proof of purchase.
No Dial Tone
• Make sure all plugs are connected properly.
Inspect the line cord connections at the modular
jack(s) and at the telephone. Also inspect the
coiled handset cord connection at both ends.
• Make sure a line is selected (Line 1 or Line 2).
• Make sure Hold is not activated.
• If you do not hear a dial tone when you press
h, make sure the headset is firmly
connected at the jack.
Call Cannot Be Dialed Or Is Dialed
Slowly
• This product comes set for touch tone (TONE)
dialing. Make sure you choose the correct dialing
mode, touch tone dialing will not work if you
have dial pulse (PULSE) service.
• If you just used Temporary Tone, leave the
handset on the base for a few seconds before
making another call.
Automatic Redial Interrupted
• If the phone rings during the Automatic Redial
sequence, you will cancel it if you lift the
handset, press K or press h to take
the call.
• Lifting the handset, pressing K or pressing
h will cancel Automatic Redial.
• Low battery power can affect Automatic Redial.
For information about changing batteries, see
“Batteries” under INSTALLATION.
Difficulty Storing Numbers In Memory
• Review “Storing Memory Numbers” under
TELEPHONE MEMORY to make sure you are
pressing the correct sequence of buttons.
• If you are interrupted by a recorded
announcement telling you to hang up (or a
loud buzzing noise), hang up and try to enter
the number more quickly.
• Try calling the number you want to enter into
memory. When the call is ended, press P,
a and a memory button.
• If someone lifts an extension phone while you
are storing numbers in memory, programming
might be interrupted. Make sure all extensions
are on hook while storing numbers in memory.
• You might not hear the confirmation beep if
the handset volume is set too low, or if you
are in a noisy location.
• Do not put the phone on Hold while storing
numbers.
Problems With Line Status Lights
• Make sure all plugs are connected properly.
Inspect the line cord connections at the modular
jack(s) and at the telephone. Also inspect the
coiled handset cord connections at both ends.
• Try replacing old batteries. See “Batteries” under
INSTALLATION.
• Make sure the batteries are correctly installed,
and that the battery contact surfaces and battery
case are clean.
• If only one telephone line is connected, make
sure that only the batteries for that line (as
labeled on the battery compartment) are
installed.
Cannot Answer Call Pressing h
• Make sure the headset is firmly connected
at the jack.
Telephone Does Not Ring
• Make sure the RINGER switch is set in the LO
or HI position.
• If there are several other telephones on the
same line, try disconnecting some of the other
telephones. Having too many telephones
connected can also create problems such as
low ringer volume, or impaired sound quality
during calls.
IN CASE OF DIFFICULTY
8