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System Does Not Respond To Remote
Commands
• Make sure you are calling from a
touch tone phone. When you dial a
number, you should hear tones. If you
hear clicks instead, the phone is not a
touch tone telephone.
• The answering system may not detect
the Remote Access Code while your
announcement is playing. Try waiting
until the announcement is over before
entering the code.
• There may be noise interference on
the phone line you are using. Press
dial buttons firmly.
• Make sure you are entering your
Remote Access Code correctly.
• You might be calling from a phone
that sends tones too short for your
answering system to detect.
• If there are many messages recorded,
the system may take longer than usual
to respond.
Power Failure Recovery
If the system is disconnected from AC
power it will not operate. Your
announcement and messages are retained
in memory during a power failure, but you
will need to reset the clock. See the
instructions on the bottom of the unit.
If the system announces, “Power failure”
after announcing the time and day, you
may need to reset the clock. See the
instructions on the bottom of the unit.
System Takes Longer Than Usual
To Respond
If there are many messages recorded,
the system may take longer than usual to
respond audibly.
IN CASE OF DIFFICULTY
If you have difficulty operating this
product, try the suggestions below.
For Customer Service, visit our
website at www.telephones.att.com or
call 1 800 222–3111. Please retain your
receipt as your proof of purchase.
Messages Are Incomplete
• The system can accept messages up
to three minutes long. If a caller
leaves a very long message, part of it
might be lost when the system
disconnects the call after three
minutes.
• If the caller pauses for more than
seven seconds, the system stops
recording and disconnects the call.
• If the system’s memory fills up during
a message, the system stops recording
and disconnects the call.
System Does Not Answer After Correct
Number of Rings
• If the Toll Saver feature is on, the
number of rings changes from four to
two, or six to four, when you have
new messages waiting.
• In some cases, the system might be
affected by the ringing system used
by the local telephone company.
• If the system’s memory is full or the
system is off, the system answers after
10 rings.
System Will Not Record Messages
When memory is full, saved messages
must be deleted before new messages can
be recorded.
Incoming Messages are Not Heard
During Recording
Press VOLUME + until volume is at
desired level.