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27
Appendix
26
Appendix
In case of difficulty
If you have difficulty with your phone, please try the suggestions below. For Customer
Service, visit our web site at www.telephones.att.com, or call 1 800 222–3111.
Telephone does
not work at all
• Make sure the battery pack is installed and charged correctly (see
page 7).
• Make sure the AC adapter is plugged into an outlet not controlled by
a wall switch.
• Make sure the telephone line cord is plugged firmly into the base unit
and the modular jack.
• Make sure the base antenna is fully upright.
• If you have dial pulse telephone service, make sure the dial mode is
set to dial pulse (see page 11).
• If these suggestions do not work, unplug the base, remove and re-
insert the battery, then place the handset in the base to re-initialize.
Phone does not
ring
• Make sure the ringer is on (see page 10).
• Make sure the telephone line cord and AC adapter are plugged in
properly (see page 6).
• Make sure the base antenna is fully upright.
• Move the handset closer to the base.
• You might have too many extension phones on your telephone line to
allow all of them to ring. Try unplugging some of them.
If you hear
noise or
interference
during a call
• Make sure the base antenna is fully upright.
• You may be out of range. Move closer to the base.
• Press CHAN to select another channel. If noise is exceptionally loud,
move closer to the base before changing channels.
• Appliances plugged into the same circuit as the base can cause
interference. Try moving the appliance or base to another outlet.
• The layout of your home or office might be limiting the operating
range. Try moving the base to another location, preferably on an
upper floor.
• If the buttons don’t work, try placing the handset in the base for at
least 15 seconds.
• Disconnect the base from the modular jack and plug in a corded tele-
phone. If calls are still not clear, the problem is probably in your
wiring or local service. Call your local telephone service company.
Display screen messages, lights and tones
Indicator lights
IN USE/CHARGING
Steady:
Handset battery is charging
Slow Flashing:
Phone is in use
Fast Flashing:
Call is on hold
MESSAGE
Flashes when you have new voice
mail (requires voice mail service
from your local telephone company).
NEW CALL
If you have Caller ID service: On
when new calls have been received;
off when all new Caller ID records
have been reviewed (see page 20).
If you lose a call
after changing
channels
• You were probably almost out of range. Move closer to the base
before changing channels. Before placing another call, set the hand-
set in the base for at least 15 seconds.
“Beep-Beep...Beep-Beep...”
(Double beep every 5 seconds)
Handset battery is low. Place handset in
base to charge the battery.
“Beeeeeeeeep”
(1 long beep)
Confirm tone (current operation has been
successfully completed).
“Beep-Beep-Beep”
(3 quick beeps)
Error tone (current operation has been
unsuccessful; try again).
Alert tones