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Chapter 4: Maintenance, Service, Approvals, and Warranty
Battery Replacement
This unit has an easy to replace, hot-swappable battery. Replacement is a safe procedure, isolated
from electrical hazards. You may leave the unit and connected equipment on for this procedure.
During the self-test, battery removal and replacement are not recommended. For self-test disabling,
see Alarm Silence Button.
Replace the spent battery with APC replacement battery RBC2. See your dealer or refer to the APC
Web site, www.apc.com
, for information on replacement batteries.
For battery replacement, see Battery Installation.
Once the battery is disconnected, the connected equipment is not protected
from power outages.
Be sure to deliver spent batteries to a recycling facility found on the Used
Battery Return Facilities list included with RBC2.
Service
APC makes every effort to ensure parts and equipment arrive in working condition. Occasionally, it
may be necessary to return parts and equipment that are not in working condition.
If the PowerShield requires service, follow these steps:
1. Contact APC Customer Support through the APC Web site at www.apc.com
.
Note the product model number, the serial number, and the date purchased. If you call APC
Customer Support, a technician will ask you to describe the problem and try to solve it over the
phone. If this is not possible, the technician will issue a Returned Material Authorization
Number (RMA#).
If the product is under warranty, repairs are free. If not, there is a repair charge.
Procedures for servicing or returning products may vary internationally. Refer to the APC Web
site. Select the appropriate country from the country selection field. Select Support from the tab
at the top of the web page.
2. Pack the product in its original packaging.
Pack the unit properly to avoid damage in transit. Never use Styrofoam beads for packaging.
Damage sustained in transit is not covered under warranty.
3. Mark the RMA# on the outside of the package.