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WORK SMARTER, WORK FASTER
My Instant Communicator allows users to leverage the
power of unified communications through five main
communications functions:
• Messaging services, such as voice mail, fax and e-mail
accessible through a Microsoft
®
Outlook
®
messaging
software or IBM
®
Lotus Notes
®
mailbox
• Telephony services, available through a user’s preferred
collaboration software, such as IBM Sametime
®
software
• One number services, through call routing and call
screening interfaces
• Collaboration services, such as IM and peer-to-peer
video, through a voice over IP (VoIP) channel and
point-to-point video communication
• Presence services, through telephony and IM presence
information
By unifying these services and providing access to them
through a single user interface on any device, My Instant
Communicator allows end users to work smarter and
faster. That’s because it enables end users to:
• Easily manage incoming and outgoing communications
(for example, voice calls, instant messages, conference
calls, video calls).
• Easily access new events and notifications (for example,
new voice mail, missed calls, new fax)
• Quickly route incoming calls to advanced communi-
cation applications for enhanced features and controls
(for example, web softphone, routing assistant,
collaboration services, call logging)
• Quickly set preferred phone, presence status, and options
YOU’VE GOT TOAST!
With My Instant Communicator, enterprise end users can
manage incoming and outgoing communications through
an intuitive user interface that is common to all devices,
including Alcatel-Lucent IP Touch™ phones, PCs and
Pocket PCs powered by Windows Mobile
®
software.
As shown in Figure 3, incoming calls are managed through
non-intrusive “toast” desktop alert windows that let end
users see a caller’s identity. The “toast” window allows
end users to respond to incoming communications with
multiple media.
For example:
• An incoming voice call can be immediately diverted
to a business phone (wireline or mobile), a personal
phone, IM, e-mail or to voice mail.
• E-mail, faxes and voice mail can be accessed through
e-mail clients.
For advanced voice communications, end users can also
take advantage of softphone capabilities.
Figure 3. My Instant Communicator “toast” desktop alert windows
Incoming voice call New instant message A scheduled conference is starting
A person joins the conference A contact signs in
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Alcatel-Lucent OmniTouch 8600 My Instant Communicator