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Appendix
62
Troubleshooting
The battery does not charge in the handset, or the handset battery
does not accept charge.
If the cordless handset is in the telephone base and the charge light is not on,
refer to The charge light is off (page 64).
Charge the battery in the cordless handset for at least 11 hours. For optimum
daily performance, return the cordless handset to the telephone base when not
in use.
If the battery is completely depleted, charge the handset for at least 30 minutes
before use (page 4).
You may need to purchase a new battery. Please refer to Handset battery
installation (page 3) and Handset battery charging (page 4).
I get noise, static, or weak signals even when I’m near the
telephone base.
If you subscribe to high-speed Internet service (DSL - digital subscriber line)
through your telephone line, you must install a DSL filter between the telephone
line cord and the telephone wall jack (page 2). The filter prevents noise and
caller ID problems as a result of DSL interference. Contact your DSL service
provider for more information about DSL filters.
You may be able to improve the performance of your cordless phone by installing
your new telephone base as far as possible from any other existing cordless
telephone system that may already be installed.
Other electronic products such as HAM radios and other DECT phones can
cause interference with your cordless phone. Try installing your phone as far
away as possible from these types of electronic devices.
Do not install this phone near a microwave oven or on the same electrical
outlet. You may experience decreased performance while the microwave oven
is operating.
If you plug your phone in with a modem or a surge protector, plug the phone
(or modem/surge protector) into a different location. If this does not solve the
problem, relocate your phone or modem farther apart from one another, or use a
different surge protector.
Relocate your phone to a higher location. The phone may have better reception
in a high area.
If other phones in your home are having the same problem, contact your
telephone service provider (charges may apply).
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