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Additional information
Problem Suggestion
If you subscribe to
DSL service
• If you hear noise during conversations and/or your caller ID features aren’t functioning properly,
install a noise lter to the telephone line between the base unit and the telephone line jack. Contact
your DSL provider to obtain a noise lter.
I get noise, static,
or weak signal
even when I’m
near the base.
• Other cordless phones and 802.11 wireless routers that are used for home computer networks both use internal
radios to communicate. The radios may interfere with one another. You can improve the performance of your
cordless phones and your router by:
a. positioning your new phone as far away as possible from any other existing cordless telephone system that
is already installed in your home to avoid the two systems interfering with each other.
b. positioning your telephone base as far as possible from your router, computer or any other computer
devices.
c. selecting channels four through 10 for your router (refer to your router’s user manual for more information).
• Other electronic products can cause interference with your cordless phone. Try installing your phone as far
away from these types of electronic devices as possible: wireless routers, radios, radio towers, pager towers,
cell phones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless
phones.
• Microwaves operate on the same frequency as your phone. It is normal to experience static on your phone while
the microwave is running. Do not install this phone in the same outlet or near the microwave.
• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge protector) into a
different location. If this solves the problem, re-locate your phone or modem farther apart from one another, or
use a different surge protector.
• Relocate your phone to a higher location. The phone will likely get better reception not installed in a low area.
• If the other phones in your home are having the issue, the problem is in your wiring or local service. Contact
your local telephone company (charges may apply.)
Troubleshooting