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Answering system and voicemail indicators
Your telephone has separate indicators for two different types of voice
messages: those left on its built-in answering system and those left at your
service provider’s (fees may apply). Your telephone’s built-in answering system
messages and voicemail messages are separate. Each alerts you to new
messages differently.
If XX NEW MESSAGES and display on the handset and the message
window on the telephone base flashes, there are new messages recorded
on the built-in answering system. Press MENU/SELECT twice on the handset
(page 42) or /PLAY/STOP on the telephone base (page 42) to listen.
If NEW VOICEMAIL and display on the handset, your telephone service
provider is indicating that it has new voicemail for you. To listen to your
voicemail, you typically dial an access number provided by your telephone
service provider, followed by security code or PIN.
Some service providers bundle or combine multiple services like voicemail and
call waiting, so you may not be aware that you have voicemail. To check what
services you have and how to access them, contact your telephone service provider.
To use your voicemail service rather than your answering system, turn off
your answering system. To use your answering system rather than your
voicemail service, contact your telephone service provider to deactivate
your voicemail service.
Using the answering machine and voicemail together
You can also use your telephone answering system and voicemail together by
setting your built-in answering system to answer before voicemail answers as
described below. To learn how to program your voicemail settings, contact your
telephone service provider. Then, if you are on a call, or if the answering system
is busy recording a message and you receive another call, the second caller can
leave a voicemail message.
Set your answering system to answer calls at least two rings earlier than your
voicemail is set to answer. For example, if your voicemail answers after six rings,
set your answering system to answer after four rings. Some voicemail providers
may program the delay before answering calls in seconds instead of rings. In this
case, allow six seconds per ring when determining the appropriate setting.
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Answering system operation