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If you have difficulty operating your
phone, the suggestions below should
solve the problem. If you still have
difficulty after trying these
suggestions,
In the US call:
VTech Communications
at 1-800-595-9511.
In Canada Call:
VTech Telecommuni-cations
Canada Ltd. at 1-800-267-7377.
The Phone Doesn't Work at All.
• Make sure the power cord is
plugged in.
• Make sure the telephone line cord
is plugged firmly into the base unit
and the telephone wall jack.
• Make sure the battery are
properly charged. If the handset
makes two beeps, the battery
need charging.
No Dial Tone.
• First check all the suggestions
above.
• If you still don't hear a dial tone,
disconnect the base unit from the
telephone jack and connect a
different phone. If there is no dial
tone on that phone either, the
problem is in your wiring or local
service. Call your local telephone
company.
In Case of Difficulty
You Get Noise, Static, or a Weak
Signal Even When You're Near the
Base Unit.
Household appliances plugged into
the same circuit as the base unit can
sometimes cause interference. Try
moving the appliance or the base unit
to another outlet.
You Get Noise, Static, or a Weak
Signal When You're Away From
the Base Unit.
• You may be out of range. Either
move closer to the base, or
relocate the base unit.
• The layout of your home may be
limiting the range. Try moving the
base unit to the second or third
floor, or to some other location.
The Handset Does Not Ring When
You Receive a Call.
• Make sure the ringer is turned on.
• Make sure the telephone line cord
is plugged firmly into the base unit
and the telephone jack. Make sure
the power cord is plugged in.
• You may be too far from the base
unit.
• You may have too many extension
phones on your telephone line to
allow all of them to ring. Try
unplugging some of the other
phones.
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13
You Hear Other Calls While Using
Your Phone.
• Disconnect your base unit from
the telephone jack, and plug in a
regular telephone. If you still hear
other calls, the problem is
probably in your wiring or local
service. Call your local telephone
company.
You Hear Noise in the Handset,
and None of the Keys or Buttons
Work.
• Make sure the power cord is
plugged in.
Common Cure for Electronic
Equipment
If the unit does not seem to be
responding normally, then try putting
the handset in the cradle to re-
initialize the unit. If it still does not
seem to respond, perform the
following steps (in the order listed):
1. Disconnect the power to the
base.
2. Disconnect the handset battery.
3. Wait a few minutes.
4. Connect power to the base.
5. Re-install the handset battery.
6. Wait for the handset to re-
establish its link with the base. To
be safe, allow up to one minute
for this to take place.
In Case of Difficulty
What does this limited warranty
cover?
• The manufacturer of this VTech
product, VTech Communica-
tions, warrants to the holder of
a valid proof of purchase
(“Consumer” or “you”) that the
product and all accessories
provided by VTech in the sales
package (“Product”) are free
from material defects in material
and workmanship, pursuant to
the following terms and conditions,
when installed and used normally
and in accordance with operation
instructions. This limited warranty
extends only to the Consumer for
Products purchased and used in
the United States of America.
What will VTech Communica-
tions do if the Product is not
free from material defects in
materials and workmanship
during the limited warranty
period (“Materially Defective
Product”)?
• During the limited warranty period,
VTech authorized service
representative will repair or
replace at VTech’s option, without
charge, a Materially Defective
Product. If we repair this product,
we may use new or refurbished
replacement parts. If we choose
to replace this product, we may
replace it with a new or refurbished
product of the same or similar
design.VTech will return repaired
or replacement products to you
in working condition. VTech will
retain defective parts, modules,
4. Product to the extent that the
problem is caused by use with
non-VTech electrical accessor-
ies; or
5. Product whose warranty/quality
stickers, Product serial numbers
plates or electronic serial numbers
have been removed, altered or
rendered illegible; or
6. Product purchased, used,
serviced, or shipped for repair
from outside the United States, or
used for commercial or institutional
purposes (including but not limited
to Products used for rental
purposes); or
7. Product returned without valid
proof of purchase (see 2 below);
or
8. Charges for installation or set up,
adjustment of customer controls
and installation or repair of
systems outside the unit.
How do you get warranty
service?
• To obtain warranty service in the
United States of America, call
1- 800-595-9511 for instructions
regarding where to return the
Product. Before calling for service,
please check the user’s manual.
A check of the Product controls
and features may save you a
service call.
• Except as provided by applicable
law, you assume the risk of loss
or damage during transit and
transportation and are responsible
for delivery or handling charges
incurred in the transport of
Product(s) to the service location.
or equipment. Repair or
replacement of Product, at VTech
option, is your exclusive remedy.
You should expect the repair or
replacement to take approximately
30 days.
How long is the limited warranty
period ?
• The limited warranty period for the
product extends for ONE(1)YEAR
from the date of purchase if we
repair or replace a Materially
Defective Product under the terms
of this limited warranty. This
limited warranty also applies to
repaired or replacement Products
for a period of either (a) 90 days
from the date the repaired or
replacement Product is shipped to
you or (b) the time remaining on
the original one-year warranty;
whichever is longer.
What is not covered by this
limited warranty ?
This limited warranty does not cover.
1. Product that has been subjected
to misuse, accident, shipping or
other physical damage, improper
installation, abnormal operation or
handling, neglect, inundation, fire,
water or other liquid intrusion; or
2. Product that has been damaged
due to repair, alteration or
modification by anyone other
than an authorized service
representative of VTech; or
3. Product to the extent that the
problem experienced is caused
by signal conditions, network
reliability or cable or antenna
systems; or
Warranty Statement
14
15
VTech will return repaired or
replaced product under this limited
warranty to you, transportation,
delivery or handling charges
prepaid .VTech assumes no risk
for damage or loss of the Product
in transit.
• If the Product failure is not
covered by this limited warranty,
or proof of purchase does not
meet the terms of this limited
warranty, VTech will notify you
and will request that you authorize
the cost of repair prior to any
further repair activity. You must
pay for the cost of repair and
return shipping costs for the
repair of Products that are not
covered by this limited warranty.
What must you return with the
Product to get warranty
service?
1. Return the entire original package
and contents including the Product
to the VTech service location
along with a description of the
malfunction or difficulty;
2. Include alid proof of purchase
(sales receipt) identifying the
Product purchased (Product
model) and the date of purchase
or receipt; and
3. Provide your name, complete and
correct mailing address, and
telephone number.
Other Limitations
• This warranty is the complete and
exclusive agreement between you
and VTech. It supersedes all
other written or oral
16
Warranty Statement
communications related to this
Product. VTech provides no other
warranties for this product. The
warranty exclusively describes
all of VTech responsibilities
regarding the product. There are
no other express warranties. No
one is authorized to make
modifications to this limited
warranty and you should not rely
on any such modification.
State Law Rights: This warranty
gives you specific legal rights,
and you may also have other
rights which vary from state to
state.
Limitations: Implied warranties,
including those of fitness for a
particular purpose and
merchantability (an unwritten
warranty that the product is fit for
ordinary use) are limited to one
year from date of purchase.
Some states do not allow limitations
on how long an implied warranty
lasts, so the above limitation may
not apply to you.
• In no event shall VTechH be liable
for any indirect, special, incidental,
consequential, or similar damages
(including, but not limited to lost
profits or revenue, inability to use
the product, or other associated
equipment, the cost of substitute
equipment, and claims by third
parties) resulting from the use of
this product. Some states do not
allow the exclusion or limitation of
incidental or consequential
damages, so the above limitation
or exclusion may not apply to
you.
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Dial a Displayed Number
1. Locate the record in call history that you want to dial.
2. If you wish to change how the number is dialed, press #. The screen displays
any alternate dialing sequences available for this call (area code + number; 1+
area code + number; number only; 1+ number).
3. Press SELECT. DIAL will be flashing.
4. Press SELECT again to dial. -OR- After completing
step 2, press ON to dial.
Store a Caller ID Record in Phonebook Memory
1. Use ( ) to locate the desired CID record.
2. If you wish to change how the number is stored, press #. The screen
displays any alternate dialing sequence available for this call (area code +
number; 1 + area code + number; number only; 1 + number).
3. Press SELECT, then press
until PROGRAM
flashes.
4. Press SELECT. You can now edit the NAME if
you wish. Press to backspace and edit the
name. Use to advance and add a space.
5. Press SELECT. You can now edit the PHONE NUMBER. Press to
backspace in order to edit the phone number.
6. Press SELECT, then press SELECT to save. Your CID record is now in your
phonebook directory.
Display Screen Messages
Screen Display: When:
BLOCKED NAME The other party is blocking name information.
BLOCKED CALLER The other party is blocking name and number
information.
PRIVATE NAME Your phone company is unable to receive information
about this caller name.
UNKNOWN CALLER Your phone company is unable to receive information
about this caller name and number.
Warranty Statement
Caller ID/Call Waiting ID