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Call Forwarding
This Call Forwarding option allows you to have all incoming calls forwarded
to a pre-determined telephone number either inside or outside the CustoPAK
system. Call Forwarding provides you with the flexibility to choose your own
forward-to number, to change it as often as you like and to turn the feature
on or off as needed. When activated, it overrides Call Forwarding – Busy Line/
Don’t Answer and gives you the mobility you need to be productive outside the
office and after hours.
To turn Call Forwarding on:
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Lift the handset and listen for dial tone.
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Press .
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At the tone, dial the telephone number you want your calls forwarded to.
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When the call is answered, the feature has been activated. If the call is
not answered, hang up and repeat the above steps within two minutes.
The feature is activated when you hear the confirmation tone.
To turn Call Forwarding off:
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Press (two short tones indicate that the service has been turned off).
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NOTES:
1.) Calls forwarded outside the system are subject to local, regional toll or long
distance charges, as applicable.
2.) To confirm that Call Forwarding is on, press and if the feature is
on you will hear a fast busy tone. If it is off you’ll hear normal dial tone.
3.) You can place calls when Call Forwarding is on, however, you cannot answer
incoming calls. You will hear one short ring each time a call forwards to
remind you that the service is on.
4.) Call Forwarding overrides Call Waiting, Dial Call Waiting, Hunting arrange-
ments and Call Forwarding – Busy Line/Don’t Answer.
5.) Voice Mail service will not work when Call Forwarding is on, unless you have
activated forwarding to the Voice Mail service access number.
6.) A line with Call Forwarding activated cannot have an Automatic Callback
request initiated against it.
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