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Call Trace
This protective feature enables you to trace the number of the last threatening or
harassing call received, as long as the call originates from within your regional
calling area. The calling party’s number will automatically be reported to Verizon,
and in some areas you will be charged for each successful trace. This feature
is not available in the DMS 10 switch type.
If you receive a life-threatening or harassing call:
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Hang up.
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Lift the handset and listen for dial tone.
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Press and follow the voice-recorded instructions.
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A voice recording will tell you if the call trace has been completed successfully.
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To take legal action, record the exact date and time of the call and contact
Verizon within 10 days at the number provided by the voice recording. If
you forget that number, call the Customer Contact Center for assistance. If
the situation is an emergency, call your local law enforcement agency.
NOTES:
1.) If you successfully trace a call and choose to take further action, you
must contact Verizon within 10 days or the call record will no longer be
stored in the system.
2.) The records of any Call Trace request will be released only to a law
enforcement agency.
3.) In some areas, Call Trace is available on a pay-per-use or subscription basis.
4.) Call Trace cannot trace a call that was forwarded by way of Call Forwarding or
Call Forwarding – Busy Line.
5.) If Call Trace is activated after receiving a Call Waiting tone, the waiting call
will be traced, whether answered or not.
6.) This feature must be applied to all members of a Hunt group.
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Call Park – Directed
This feature is an enhancement to Call Park. It performs the same functions
as Call Park, but it allows you to park calls against any number in the CustoPAK
system except your own. Only one call can be parked against a CustoPAK line at a
given time. This feature is not available for GTD-5 and DMS 10 switch types.
To park a call against another CustoPAK number:
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Tell the person to whom you are speaking that you are going to put them on hold.
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Press the switchhook (or the Tap/Flash/Recall/Link button, depending on
your telephone set).
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Press .
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Dial the Intercom number of the station where you wish to park the call.
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Hang-up.
To retrieve parked calls from any line:
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Lift the handset and listen for dial tone.
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Press . If a call is parked against the line from which you are
retrieving it, you will be automatically connected. If you are retrieving the
call from a different line, dial the Intercom number of the line that the call
is parked against.
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Begin your conversation.
NOTES:
1.) If a parked call is not retrieved, the parking station will be recalled when idle.
2.) The station in the “call parked” condition and the station with Call Park –
Directed activated cannot use the Three-Way Calling or Executive Busy
Override features.
3.) Call Waiting will not activate against a number in a “parked” condition.
4.) Call Park – Directed cannot be used to answer an Automatic Callback call.
5.) Call Park – Directed cannot be activated against a line with Call Forwarding.
6.) Call Park – Directed cannot be applied to a member of a Hunt group.
7.) Call Park – Directed overrides Series Hunting and Call Forwarding – Don’t Answer.
8.) The Call Park – Directed access code and the station number must be dialed
before you know if the call has already been retrieved.
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