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Table of Contents
Introduction to This Guide.............................................................................. 4
Overview of Your CustoPAK System ............................................................... 6
Terms You Should Know................................................................................ 8
CustoPAK Basic Features
❑
✓
Assume Dial “9”.................................................................................. 9
❑
✓
Call Hold ............................................................................................. 10
❑
✓
Call Transfer........................................................................................ 11
❑
✓
Consultation Hold ................................................................................ 12
❑
✓
Direct Inward/Outward Dialing (DID/DOD).............................................. 13
❑
✓
Distinctive Ringing (Inside/Outside Ringing) ......................................... 13
❑
✓
Intercom ............................................................................................. 14
❑
✓
Three-Way Calling ............................................................................... 15
❑
✓
Touch-Tone ......................................................................................... 16
CustoPAK Selectable Features
❑ Automatic Callback.............................................................................. 18
❑ Call Forwarding Options ....................................................................... 19
❑ Call Forwarding ................................................................................... 20
❑ Call Forwarding – Busy Line................................................................. 22
❑ Call Forwarding – Don’t Answer ........................................................... 23
❑ Call Pick-Up – Group ........................................................................... 24
❑ Call Restriction Options........................................................................ 25
❑ Call Waiting....................................................................................... 26
❑ Cancel Call Waiting (Tone Block) ......................................................... 27
❑ Dial Call Waiting (for Intercom dialing)................................................... 28
❑ Hunting............................................................................................. 29
❑ Speed Dialing.................................................................................... 30
CustoPAK Optional Features
❑
*
69.................................................................................................. 32
❑ Busy Redial ....................................................................................... 33
❑ Call Block (
*
60)................................................................................. 34
❑ Call Park ........................................................................................... 35
❑ Call Park – Directed .......................................................................... 36
❑ Call Trace.......................................................................................... 37
❑ Caller ID ........................................................................................... 38
❑ Caller ID – Number Only .................................................................... 39
❑ Enhanced Call Forwarding.................................................................. 40
❑ Executive Busy Override..................................................................... 41
❑ Last Number Redial ........................................................................... 41
❑ Priority Call........................................................................................ 42
❑ Select Call Forwarding ....................................................................... 43
Voice Mail and CustoPAK ............................................................................ 44
Appendix.................................................................................................... 45
Intercom Code Charts............................................................................. 46
Speed Dialing Code Charts ..................................................................... 49
CustoPAK Feature Activation/Deactivation Codes...................................... 52
Feature Availability by Switch Type .......................................................... 53
Your CustoPAK Feature Selections........................................................... 54
Please be sure to read the Introduction and Overview sections of this
guide prior to operating your new CustoPAK system.