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Troubleshooting
If your cordless telephone is not performing to your expectations, please try these simple
steps first. If these steps do not solve your problem, please call our Customer Hotline at 1-
800-297-1023. (Mon - Fri 7 am to 7 pm, Sat/Sun 9 am to 5 pm, CST. Phone support is closed
on holidays.)
NOTE: Do not attempt to service this unit yourself. Servicing must be performed by qualified
personnel.
Liquid Damage
Moisture and liquid can damage your cordless phone. In case of accidental submersion,
please follow these steps.
Symptom Suggestion
The charge/in use LED won’t
illuminate when the handset is
placed in the base.
• Make sure the AC adapter is plugged into the base and a wall outlet.
• Make sure the handset is properly seated in the base.
• Make sure that the charging contacts on the handset are clean.
The audio sounds weak and/or
scratchy.
• Move the handset and/or base away from metal objects or
appliances and try again.
• Press the channel key to help eliminate background noise.
• Check both ends of the telephone line cord.
Can’t make or receive calls. • Make sure the AC adapter is plugged into the base and a wall outlet.
• Disconnect the AC adapter for a few minutes. Then reconnect it.
• Change the digital security code. (see page 7.)
• Make sure that the handset is not too far from the base.
• Check the dialing mode used by your telephone company.
The handset doesn’t ring or
receive a page.
• The battery pack may be weak. Charge the battery for 15-20 hours.
• The handset may be too far away from the base.
• Move the base away from appliances or metal objects.
• Change the digital security code. (see page 7.)
Severe noise interference • Keep the handset away from microwave ovens, computers, remote
control toys, wireless microphones, alarm systems, intercoms, room
monitors, fluorescent lights, and electrical appliances.
• Move the base to another location or turn off the source of
interference.
Case Action
If the handset or base is exposed
to moisture or liquid, but it only
affects the exterior plastic housing.
Wipe off the liquid, and use as normal.
If moisture or liquid has entered the
plastic housing (i.e. liquid can be
heard in the phone or liquid has
entered the handset battery
compartment or vent openings on
the base).
Handset:
1. Remove the battery cover and leave it off for ventilation.
2. Remove the battery pack by disconnecting.
3. Leave the battery cover off and the battery pack disconnected for at
least 3 days.
4. Once the handset is completely dry, reconnect the battery pack and the
battery cover.
5. Recharge the handset’s battery pack for 20 hours before using again.
Base:
1. Disconnect the AC adapter from the base unit, cutting off electrical
power.
2. Disconnect the telephone cord from the base unit.
3. Let dry for at least 3 days.
IMPORTANT:
You must
unplug the telephone line while recharging the
battery pack
to avoid charge interruption.
CAUTION:
DO NOT use a microwave oven to speed up the drying process. This will
cause permanent damage to the handset, base and the microwave oven.
After following these steps, if your cordless telephone does not work,
please call our Customer Service Hotline at 1-800-297-1023.
up077.fm Page 8 Thursday, December 14, 2006 2:31 PM