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Troubleshooting
When you have this
problem...
Try...
I can’t join the conversation.
Checking to see that there are not two handsets already using the conference •
feature (see page 37).
Checking to see that another handset is not in privacy mode (see page 39).•
Making sure that you have registered all handsets (see page 12).•
Changing the handset to base code (see page 57).•
The answering system does
not work.
Checking the AC adapter connection (see page 7). •
Checking to see if the answering system is turned on (see page 46).•
The answering system does
not record any messages.
The memory may be full. Delete some or all of the saved messages (see page •
47).
Checking to see that the message record time is not set to announce only (see •
page 44)
.
The answering system
doesn’t say what time
messages were recorded.
Checking to see if you have set the time (see page 44).•
Messages are incomplete.
The incoming messages may be too long. Ask callers to leave a brief message.•
The memory may be full. Delete some or all of the saved messages (see page 47).•
I can’t hear base or handset
speaker during call screening
or message playback.
Adjusting the speaker volume on the base or handset (see page 36).•
Checking to see if the call screen feature is set to on (see page 45).•
I can’t access answering
system from a remote
phone.
Checking to see if you are using the correct PIN number (see page 48).•
Checking to see if the touch-tone phone you’re using can transmit the tone for at •
least two seconds. If it cannot, try using a different touch-tone phone.
DSS8955 OM.indb 54 28/7/08 5:21:05 PM