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Troubleshooting
If your EXP370 Series cordless telephone is not performing to your expectations, please try these
simple steps.
NOTE: Do not attempt to service this unit yourself. Servicing must be performed by qualified
personnel.
Symptom
The status LED won’t
illuminate when the handset
is placed in the base.
The audio sounds weak
and/or scratchy.
Can’t make or receive calls.
Handset doesn’t ring or
receive a page.
Severe noise interference
If you still have a problem
Suggestion
• Make sure the AC adapter is plugged into the base and wall outlet.
• Make sure the handset is properly seated in the base.
• Make sure that the charging contacts on the handset and on the
base are clean.
• Move the handset and/or base to a different location away from
metal objects or appliances and try again.
• Press channel to help eliminate background noise.
• Check both ends of the telephone line cord.
• Make sure the AC adapter is plugged into the base and a wall
outlet.
• Disconnect the AC adapter for a few minutes, then reconnect it.
• Change the digital security code. (See page 7)
• Make sure that the handset is not too far from the base.
• The Nickel-Cadmium battery pack may be weak. Charge the battery
for 15-20 hours.
• The handset may be too far away from the base.
• Place the base away from appliances or metal objects.
• Change the digital security code. (See page 7)
• Keep the handset away from microwave ovens, computers, remote
control toys, wireless microphones, alarm systems, intercoms, room
monitors, fluorescent lights, and electrical appliances.
• Move to another location or turn off the source of interference.
• Call our customer hotline at 1-800-297-1023
EXP370 1/15/2 11:25 AM Page 8