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Warranty
13 Warranty
13.1 Warranty period
The Topcom units have a 24-month warranty period. The warranty period
starts on the day the new unit is purchased. The warranty on batteries is
limited to 6 months after purchase. Consumables or defects causing a
negligible effect on operation or value of the equipment are not covered.
The warranty has to be proven by presentation of the original purchase
receipt, on which the date of purchase and the unit-model are indicated.
13.2 Warranty handling
A faulty unit needs to be returned to a Topcom service centre including a
valid purchase note.
If the unit develops a fault during the warranty period, Topcom or its
officially appointed service centre will repair any defects caused by
material or manufacturing faults free of charge.
Topcom will at its discretion fulfill its warranty obligations by either
repairing or exchanging the faulty units or parts of the faulty units. In case
of replacement, colour and model can be different from the original
purchased unit.
The initial purchase date shall determine the start of the warranty period.
The warranty period is not extended if the unit is exchanged or repaired
by Topcom or its appointed service centres.
13.3 Warranty exclusions
Damage or defects caused by incorrect treatment or operation and
damage resulting from use of non-original parts or accessories not
recommended by Topcom are not covered by the warranty. Topcom
cordless phones are designed to work with rechargeable batteries only.
The damage caused by the use of non-rechargeable batteries is not
covered under warranty.
The warranty does not cover damage caused by outside factors, such as
lightning, water and fire, nor any damage caused during transportation.