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Topcom Butler 4502/Twin/Triple/Quattro 23
Topcom Butler 4502/Twin/Triple/Quattro
ENGLISH
7 Troubleshooting
8 Topcom warranty
8.1 Warranty period
The Topcom units have a 24-month warranty period. The warranty period starts on the day
the new unit is purchased. The warranty on batteries is limited to 6 months after purchase.
Consumables or defects causing a negligible effect on operation or value of the equipment
are not covered.
The warranty has to be proven by presentation of the original purchase receipt, on which the
date of purchase and the unit-model are indicated.
Symptom Possible cause Solution
No display Batteries uncharged Check the position of the
batteries
Recharge the batteries
Handset turned OFF Turn ON the handset
No tone Telephone cord badly
connected
Check the telephone cord
connection
The line is occupied by
another handset
Wait until the other handset
hangs up
The icon flashes
Handset out of range Bring the handset closer to
the base
The base has no power
supply
Check the mains connection
to the base
The handset is not registered
on the base
Register the handset on the
base
Base or handset do not ring The ringing volume is zero or
low
Adjust the ringing volume
Tone is good, but there is no
communication
The dialling mode is wrong Adjust the dialling mode
(pulse/tone)
Not possible to transfer a call
on PABX
The FLASH time is too short Set the unit to Long Flash
time
Telephone does not react to
pressing the keys
Manipulation error Remove the batteries and put
them back in place