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SX5T CDMA2000 35 User Manual
SX5T Troubleshooting
Telephone Service is Not Working (Cannot make or receive calls)
• Make sure the SX5T powered on properly.
• Make sure any equipment that is externally connected to the SX5T is connected correctly.
• Test any externally connected equipment on a known system to verify its operation.
• Do you have the antenna connected? If not, connect the antenna.
• Is service established with a service provider? If so, is there any service provider issue? Your
service may be disconnected or not functioning properly. Contact your service provider if you
think this is the problem.
Unable to Receive Calls
• Is the handset on the cradle? If not, place the handset on the cradle and try again.
• Is the SX5T making a loud repetitive tone? This is the ROH (Receiver Off Hook) tone. Your
handset may be off hook. Hang up and try again.
• Is the SX5T set for Fax Only or Data Only operation? If so, press to
return to voice mode.
Unable to Make Calls
• If you do not hear standard dial tone when your phone is off hook, then your service has a
problem. Contact your service provider if you think this is the problem.
• Do you have telephone extensions connected to the SX5T? If so, confirm that none of the
extensions is off hook.
• Is the SX5T set for Fax Only or Data Only operation? If so, press to
return to voice mode.
Unable to Send or Receive Analog Fax Calls
• Do you have fax service on your wireless account? Contact your service provider for more
information.
• Do you have good signal strength? If your signal strength is low it may affect faxing. Try
repositioning the unit or obtaining a directional high gain external antenna.
No Power
• Is the power supply connected to the unit? Make sure power is available and that the power
supply is properly connected to the SX5T.
• If the SX5T is properly connected to the power supply, check to make sure the AC/Battery switch
is in the correct position (see “Battery Operation” on page 3).
• If the power supply is connected but the unit still has no power, make sure power is being
delivered to the power supply. Check your breaker and contact your power company. Power may
be off at your location.
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