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ITP-5121D/ITP-5114D/ITP-5107S IP phone User Guide
© SAMSUNG Electronics Co., Ltd. 37
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Possible problems and troubleshooting steps for your phone are described below.
Check the troubleshooting steps before contacting your Authorized Samsung Reseller.
The phone does not
boot when the power is
connected.
▶
- Check to confirm that the data network cable is
connected to the LAN socket on the phone
properly.
- Check to confirm that the connected power
adaptor is the one supplied with the Phone.
- Disconnect the power adaptor from the phone,
and connect it again after about 10 seconds.
(Refer to ‘Connecting Lines to the Phone’
section of ‘Preparation’ in this guide.)
The phone does
function after booting.
▶
- If the screen of the phone displays ‘IP conflict’,
you should consult your Network
Administrator.
This indicates another network device(e.g. PC)
is using the same IP address as your phone.
- If the screen of the phone displays ‘ID conflict’,
you should consult your System Administrator.
This indicates the user ID for your phone is
already in use by another phone user.
Dial tone is not heard
when you lift the
handset or press the
Speaker [
]
button.
▶
- Check that the data network cable and the
data cable to your PC are connected correctly
to the LAN and PC sockets respectively.
- Check that the network environment is setup
correctly in the phone.(You should consult
your System Administrator.)
Nothing appears on the
LCD screen while the
phone is being used.
▶
Check that the data network cable is correctly
connected to the LAN socket on the phone.
(Refer to ‘Connecting Lines to the Phone’
section of ‘Preparation’ in this guide.)