Filter
Top Products
Accessory Information
To place order, have your Visa, MasterCard, or Discover
Card ready and call toll-free 1-800-338-0376.
A shipping and handling fee will be charged upon
ordering. We are required by law to collect appropriate sales
tax for each individual state, country, and locality to which
the merchandise is being sent. Items are subject to
availability. Prices are subject to change without notice.
DESCRIPTION MODEL NO.
Handset Replacement Battery 5-2734
AC Power Adaptor 5-2828 (charger)
Hold
In Talk mode, press the Hold button to hold the line. “Line X
ON HOLD” shows in the display, and the line icon will flash.
When the line is on hold, the hold alert tone will be
emitted.
Press the corresponding LINE soft key to release the hold and
pick the call again.
Conference Calls
This system can support 3-way and 4-way conference calls.
Join a call in progress:
1. While a call is in progress, another user can join that call
by pressing the corresponding Line button on the base
unit or soft key in the handset. Both parties on the
original call will hear a tone to alert them someone else
has joined the call.
NOTE: If the privacy feature is On for the original call, the
call cannot be joined by another user.
3-way conference call by an intercom call:
1. During a call, press the Intercom button and then select
the desired handset or base to intercom.
2. The selected handset or base will emit a page tone. The
user can press the Talk button on the handset or the
Speaker button on the base to answer the intercom call
page.
3. The originating caller can then press the CONF soft key
shown on the display to establish a 3-way conference
between Line 1 and the intercom call.
3-way conference call with two lines:
1. During a call, press the Hold button to put the call on
hold.
2. Press the Line 2 button or soft key on the handset to get
a dial tone. Dial the number, and then talk to the other
person.
3. The originating caller can then press the CONF soft key
shown on the display to establish a 3-way conference
between the two lines.
4-way conference call (Line 1 + Line 2 + 2 extension):
1. Once the base unit or handset has both Line 1 and 2
on hold, press the Intercom button and then select the
desired handset or base to intercom.
2. The selected handset or base will emit a page tone. The
user can press the Talk button on the handset or the
Speaker button on the base to answer the intercom call
page.
3. The originating caller can then press the CONF soft key
shown on the display to initiate a conference. Since Line
1 and 2 are both on hold, the user will be prompted to
select Line 1, Line 2 or Both to conference with. The user
can then use the soft keys to select the desired option. If
the Both soft key is selected a 4-way conference is
established between the originating caller, both lines and
the intercom call.
Intercom Calls
Making an Intercom Call
1. Press the Int/Hold button, and all the registered handsets
and the base except itself list in the log, use the
VOL (- or +) key to scroll to the station you want to
intercom with, and then press SELECT soft key to confirm.
NOTE: To abort intercom call, press the STOP soft key.
NOTE: If the receiving station does not answer within 30
seconds, the intercom call is cancelled. You will hear an
error tone and “Unavailable” shows in the display.
Answering an Intercom Call
When you receive an Intercom call, the display shows the
Caller’s Name and Phone ID.
If you want to answer with the speakerphone, press the
Speaker button. If you want to answer by headset, press the
Talk button on the handset. The headset must be already
connected.
If you do not want to answer this intercom call, press the
REJECT soft key.
Auto Standby
If you place the handset in the cradle while the handset is off
the hook (during a call), the call is automatically
disconnected.
Caller ID (CID)
IMPORTANT: In order to use this unit’s Caller ID features,
you must subscribe to either the standard Name/Number
Caller ID Service or Call Waiting Caller ID Service. To
know who is calling while you are on the phone, you must
subscribe to Call Waiting Caller ID Service.
When the unit receives an incoming call with CID
information, the CID can be shown on handsets.
Call Waiting Caller ID
This feature allows you to see who is calling when you hear
the call waiting beep. The caller identification information
appears in the display after you hear the tone.
• Press the Flash button to put the person to whom you’re
talking with on hold and answer the incoming call.
IMPORTANT: To use all the features of this unit, you must
subscribe to either the standard Name/Number Caller ID
Service or Caller ID with Call Waiting Service. To know who
is calling while you are on the phone, you must subscribe
to Caller ID with Call Waiting Service.
Memory Log and Phone Book Memory
You may store data in the Phone Book Directory (up to 100
memories). The Phone Book and each Intercom/Memory Log
stores up to 16 characters and 32 digits.
The records are stored by alphabetic ascending order.
Adding Phone Book Entries
1. Make sure the phone is OFF (not in Talk mode).
2. Press the DIR button.
3. Press the NEW soft key. “Enter Name” shows in the
display. Please refer to section “Handset Name” for name
editing method.
4. Press SAVE soft key. “Enter Number” shows in the
display.
5. Use the touch-tone pad to input a telephone number.
TIP: Press the #pause button twice to insert a pause in a
number if necessary.
6. Press the SAVE soft key to enter VIP tone melody
selection.
7. Use VOL (- or +) button to scroll to the selection and press
SELECT soft key to complete.
NOTE: If “Memory full” shows in the display, you should
delete one or more unnecessary records and repeat above
steps to continue the call record storage.
Reviewing Phone Book Records
1. Make sure the phone is OFF (not in Talk mode).
2. Press the DIR button.
3. Press the VOL (- or +) button to scroll through the records,
-OR-
Press the number keys to go to the name of the records
started with the corresponding character.
Editing a Phone Book Record
1. When reviewing the phone book records, use the
VOL (- or +) button or the number keys to scroll to the
desired record.
2. Press the EDIT soft key to enter edit mode. You may now
change the name, if desired. Please refer to section
“Handset Name” for name editing method.
3. Press the SAVE soft key to proceed to number change. You
may now change the number, if desired.
4. Press the SAVE soft key to proceed to VIP Tone Melody
selection. You may use VOL (- or +) key to scroll to the
selection you desired.
5. Press the SELECT soft key to complete.
NOTE: Press the BACK soft key to keep the previous setting
(making no changes).
Copying a Phonebook Record
You can copy one phone book record or the whole phone
book from the handset extension to the base.
In the extension handset:
1. While viewing the phone book record, press the COPY soft
key.
2. Copy Current Record or Entire Directory?” shows in the
display. Press the CURR soft key to copy the current record
or press the ENTIRE soft key to copy the whole phone
book.
3. After copying is finished, the prompt message “Record
Copied to Base Unit!” will be shown.
Deleting a Phone Book Record
1. When reviewing the phone book records list, use the VOL
(- or +) button or the number keys to scroll to the desired
record.
2. Press the delete key on the phone to delete the record.
3. The prompt message “Delete?” is shown in the display.
4. Press the Yes soft key to confirm the deletion.
5. “Record Deleted” shows in the display.
Dialing a Phone Book Record
Dial a phone book record while in Talk mode:
1. Make sure the phone is ON (in Talk mode) by pressing the
Talk, Spk button, or selecting a Line.
2. Press the DIR button to access the phone book.
3. Use the VOL (- or +) button or the number keys to scroll to
the desired record.
4. Press the DIAL soft key to dial the number.
-OR-
Dial a phone book record while reviewing it:
1. Make sure the phone is OFF (not in Talk mode).
2. Press the Phonebook button to access the phone book.
3. Use the VOL (- or +) button or the number keys to scroll to
the desired record.
4. Press the Talk or Spk button. The number dials
automatically.
Memo Record
You can leave a message by selecting memo recording under
handset menu.
From the Answer System Menu:
1. Press the VOL (- or +) button to scroll to Memo recording.
2. Use VOL (- or +) button to select Mailbox 1 or Mailbox 2
to save the recording.
3. Press the SELECT soft key to confirm. “Record memo after
beep” shows in the display.
4. After the beep, begin speaking and “Recording” shows in
the display.
5. Press the FINISH soft key to end the recording.
ICM/Memo Playback
In idle mode, press the PLAY soft key on the handset. The unit
enters the message playback mode, and the status of mes-
sages for each line display. Using the left and right key can
toggle between Line 1 and Line 2. Press the SELECT soft key
to play the messages.
If the unit has new messages, only the new messages will be
played, otherwise all messages will be played. Unit will play
messages to the end.
During each message playback, it shows the current
message information on the screen. If it is an ICM message,
it shows the message’s CID, including Date/Time, Name,
Number and Line icon. If it is a memo, only Display memo
and Date/Time.
During each message playback, you can press the CID/Next
button to skip to the current message OR press the DIR/Prev
button to replay the message. Double press the DIR/Prev
button to play the previous message.
If there are no messages, the unit will announce “You have
NO messages”.
Erasing Messages
You may erase messages in the following three ways:
To erase a message while it is playing
1. Select and play the message you want to erase.
2. Press the Delete button. The unit will ask you to confirm
the deletion.
3. Press the YES soft key to confirm it.
4. The current message is erased, and the next message plays.
To erase a message after it playing
1. After playing a message to the end, “Delete message xx”
shows in the display.
2. Press the YES soft key to delete it and “Message
Deleted” shows in the display.
To erase all previously played messages in a mailbox
1. Play a message.
2. Press and hold the Delete button for 2 seconds, “Delete all
messages in line X mailbox?” shows in the display.
3. Press SELECT soft key to delete all the old messages.
Changing the Battery
CAUTION: To reduce the risk of fire or personal injury,
use only the Thomson Inc. approved Nickel-metal
Hydride (Ni-MH) battery model 5-2734, which is
compatible with this unit.
1. Make sure the telephone is OFF (not in Talk mode) before
you replace battery.
2. Remove the battery compartment door.
3. Disconnect the battery plug from the jack inside the bat-
tery
compartment and remove the battery pack from the
handset.
4. Insert the new battery pack and connect the cord to the
jack inside the battery compartment.
5. Put the battery compartment door back on.
6. Place handset in the base or handset charge cradle to
charge. Allow the handset battery to properly charge
(for 14 hours) prior to first use or when you install a
new battery pack. If you do not properly charge the
phone, battery performance will be compromised.
Battery Safety Precautions
• Do not burn, disassemble, mutilate, or puncture. Like other
batteries of this type, toxic materials could be released
which can cause injury.
• To reduce the risk of fire or personal injury, use only the
Nickel-metal Hydride battery listed in the User’s Guide.
• Keep batteries out of the reach of children.
• Remove batteries if storing over 30 days.
Display Messages
The following messages show the status of the phone,
provides Caller ID information, or helps you set up and use
your phone.
DELETE ALL? Prompt asking if you want to erase
all records.
DELETE? Prompt asking if you want to erase
the current record.
END/ START Indicates that it is the end of the
list.
ENTER NAME Prompt telling you to enter a name.
ENTER NUMBER Prompt telling you to enter a
telephone number.
NEW CALLS Indicates call or calls which have
not been reviewed.
HANDSET NAME Prompt telling you to enter a user
name for the handset.
UNAVAILABLE Indicates that the function you
want to initialize cannot work at
that moment or the function being
worked cannot continue. The system
is busy or some other higher
priority function is being performed.
For example, the message playback
function will be stopped when there
is an incoming call.
NO LINE Indicates that the telephone line is
not connected.
LINE IN USE Display on handset while the line is
in use.
EMPTY Indicates there are no CID records
in memory.
OUT OF RANGE Indicates handset is too far away
from the base, and the handset is
searching for the base.
BLOCKED Indicates the person is calling
from a number which is blocked
from transmission.
UNKNOWN Indicates incoming call is from an
area not serviced by CID or the CID
information was not sent.
Handset Sound Signals
Signal Meaning
A long warbling tone (with ringer on) Signals an incoming call
Two short beeps (several times) Page signal
One beep every 14 seconds Low battery warning
One long beep after press one key Confirm
A short warbling tone (with ringer on) Error
Troubleshooting Guide
Telephone Solutions
No dial tone
• Check or repeat installation steps:
Make sure the base power cord is connected to a
working electrical outlet. Make sure the telephone line
cord is connected to the base and the wall jack.
• Connect another phone to the same jack. If it doesn’t
work, the problem might be your wiring or local service.
• The handset may be out of range of the base. Move closer
to the base.
• Make sure the battery is properly charged (for 14 hours).
Dial tone is ok, but can’t dial out
• Make sure the type of phone service you are subscribed to
is TONE or PULSE.
Handset does not ring
• Make sure the handset ringer is set to On.
• The handset may be out of range of the base. Move closer
to the base.
• You may have too many extension phones on your line.
Try unplugging some extensions.
• Check for a dial tone. If no dial tone is heard, see “No dial
tone”.
You experience static, noise, or fading in and out
• The handset may be out of range of the base. Move closer
to base.
• Make sure base is not plugged into an electrical outlet
with another household appliance. If necessary, relocate
the base.
• Charge the battery (for 14 hours).
Memory dialing doesn’t work
• Did you follow proper dialing sequence?
Unit locks up and no communication between the base and
cordless handset
• Unplug the power adaptor from the electrical outlet on
the back of the base. Remove the handset
battery. Wait for 30 seconds and plug the power
adaptor back into the base and electrical outlet.
Reconnect the battery and charge for 14 hours.
“Out of Range...” shows in the handset display
• Move the handset closer to the base.
• Make sure the base power cord is connected to a
working electrical outlet.
Date/Time setting is restored to default setting
• May be caused by power failure. Set Date/Time again.
Caller ID Solutions
No Display
• Charge the battery (for 14 hours). Or replace the
battery.
• Make sure the unit is connected to a non-switched
electrical outlet. Disconnect the power adaptor from the
base and reconnect it.
No Caller ID
• You must be subscribed to the standard Name/Number
Caller ID service from your local telephone company to
receive CID information.
Battery
If you experience any of the following problems, even after
recharging the battery, you may need to replace the battery
pack:
• Short talk time
• Poor sound quality
• Limited range
General Product Care
To keep your unit working and looking good, follow these
guidelines:
• Avoid dropping the handset, as well as other rough
treatment to the phone.
• Clean the phone with a soft cloth.
• Never use strong cleaning agents, paint thinner,
abrasive powder, alcohol, or other chemical products to
clean the unit. Doing so will damage the finish.
• Retain the original packaging in case you need to ship the
phone at a later date.
• Periodically clean the charge contacts on the handset and
base with a clean pencil eraser.
Causes of Poor Reception
• Aluminum siding.
• Foil backing on insulation.
• Heating ducts and other metal construction that can
shield radio signals.
• You ’re too close to appliances such as microwaves, stoves,
computers, etc.
• Atmospheric conditions, such as strong storms.
• Base is installed in the basement or lower floor of the
house.
• Base is plugged into AC outlet with other electronic
devices.
• Baby monitor is using the same frequency.
• Handset battery is low.
• You’re out of range of the base.
Warranty Assistance
If trouble is experienced with this equipment, for warranty
information, please contact customer service at
1-800-448-0329. If the equipment is causing harm to the
telephone network, the telephone company may require that
you disconnect the equipment until the problem is resolved.
Any unauthorized repairs, changes or modifications not
expressly approved by Thomson Inc. could void the user’s
authority to operate this product. For instructions on how to
obtain a replacement unit, refer to the warranty included in
this guide or call customer service at 1-800-448-0329.
Or refer inquiries to:
Thomson Inc.
Manager, Consumer Relations
P O Box 1976
Indianapolis, IN 46206
Attach your sales receipt to this booklet for future
reference or jot down the date this product was purchased or
received as a gift. This information will be valuable if service
should be required during the warranty period.
Purchase Date ________________________________
Name of Store _____________________________
Limited Warranty
What your warranty covers:
• Defects in materials or workmanship.
For how long after your purchase:
• One year, from date of purchase.
(The warranty period for rental units begins with the
first rental or 45 days from date of shipment to the
rental firm, whichever comes first.)
What we will do:
• Provide you with a new unit. The exchange unit is
under warranty for the remainder of the original
product’s warranty period.
How you get service:
• Properly pack your unit. Include any cables, etc.,
which were originally provided with the product. We
recommend using the original carton and packing
materials.
• ”Proof of purchase in the form of a bill of sale or
receipted invoice which is evidence that the product
is within the warranty period, must be presented to
obtain warranty service.” For rental firms, proof of
first rental is also required. Also print your name
and address and a description of the defect. Send via
standard UPS or its equivalent to:
Thomson Inc.
11721 B Alameda Ave.
Socorro, Texas 79927
• Insure your shipment for loss or damage. Thomson
Inc. accepts no liability in case of damage or loss.
• A new unit will be shipped to you freight prepaid.
What your warranty does not cover:
• Customer instruction. (Your Owner’s Manual provides
information regarding operating instructions and
user controls. Any additional information, should be
obtained from your dealer.)
• Installation and setup service adjustments.
• Batteries.
• Damage from misuse or neglect.
• Products which have been modified or incorporated
into other products.
• Products purchased or serviced outside the USA.
• Acts of nature, such as but not limited to lightning
damage.
Product Registration:
• Please complete and mail the Product Registration
Card packed with your unit. It will make it easier to
contact you should it ever be necessary. The return
of the card is not required for warranty coverage.
Limitation of Warranty:
• THE WARRANTY STATED ABOVE IS THE ONLY
WARRANTY APPLICABLE TO THIS PRODUCT. ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED (INCLUDING ALL
IMPLIED WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE) ARE HEREBY
DISCLAIMED. NO VERBAL OR WRITTEN INFORMATION
GIVEN BY THOMSON INC., ITS AGENTS, OR EMPLOYEES
SHALL CREATE A GUARANTY OR IN ANY WAY
INCREASE THE SCOPE OF THIS WARRANTY.
• REPAIR OR REPLACEMENT AS PROVIDED UNDER
THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE
CONSUMER. THOMSON INC. SHALL NOT BE LIABLE
FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM THE USE OF THIS PRODUCT OR
ARISING OUT OF ANY BREACH OF ANY EXPRESS
OR IMPLIED WARRANTY ON THIS PRODUCT. THIS
DISCLAIMER OF WARRANTIES AND LIMITED
WARRANTY ARE GOVERNED BY THE LAWS OF THE
STATE OF INDIANA. EXCEPT TO THE EXTENT PROHIBITED
BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE ON THIS PRODUCT IS LIMITED TO THE
APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.
How state law relates to this warranty:
• Some states do not allow the exclusion nor limita-
tion of incidental or consequential damages, or
limitations on how long an implied warranty lasts so
the above limitations or exclusions may not apply to
you.
• This warranty gives you specific legal rights, and you
also may have other rights that vary from state to
state.
If you purchased your product outside the USA:
• This warranty does not apply. Contact your dealer for
warranty information.
NOTE: The RBRC seal on the battery used in your Thomson Inc. product
indicates that we are participating in a program to collect and recycle the
rechargeable battery (or batteries).
For more information go to the RBRC web site at www.rbrc.org
or call 1-800-8-BATTERY or contact a local recycling center.
Receiving and Storing CID Records
This unit receives and displays information transmitted by
your local phone company. This information can include the
phone number, date and time; or the name, phone number,
date and time. The unit can store up to 100 calls for later
review. When the memory is full, a new call automatically
replaces the oldest call in memory. “NEW” appears in the
display for calls received that have not been reviewed. The
line number for the call received is also displayed.
When reviewing the CID records, the record number is also
shown to the right of the time along with the FORMAT and
STORE soft keys.
If two incoming calls come in at the same time, both L1
and L2 phone numbers will be shown on the display while
ringing.
Reviewing CID Records
• Press CID button, and then use VOL (- or +) button to
scroll through the call records.
• When you scroll to the start/end of the list, “--START/
END--” appears in the display.
Saving a CID Record to Phone Book Memory
1. While viewing a CID record, press the STORE soft key.
2. The name shows in the display. You can edit it. After edit-
ing, press the SAVE soft key.
3. The number will be shown. You can edit it. After editing,
press the SAVE soft key.
4. You can select the ring melody for this phone number.
Use the VOL (- or +) button to scroll to your selection, and
press the SELECT soft key to save. “Saved” shows in the
display.
NOTE: If you want to change the format of the CID number
and save it in the phonebook, press the FORMAT soft key
to format the CID number first before pressing the STORE
soft key.
NOTE: You cannot skip the name editing. If it is empty in
the name field, you cannot press SAVE soft key to go to
number editing.
Deleting a CID Record
To delete the record shown in the display, press the Delete
button. The “DELETE?” prompt message will be shown. Press
the YES soft key to confirm. “Record Deleted!” shows for 3
seconds.
Deleting All Call Records
This feature allows you to clear all CID records at once.
1. While viewing a CID record, press and hold the Delete
button. “Delete All CID Records?” shows in the display.
2. Press YES soft key to confirm. “All CID Records Deleted”
shows for 3 seconds.
Dialing Back
When reviewing CID records, you can dial back the numbers
showing on the display by pressing the Headset button, or
the Talk button, or the Spk button or the Line 1 or Line 2
button.
If You Programmed Your Local Area Code
1. Use the CID button to display the number you want to
dial.
2. If you see a number with 7 digits (i.e. 555-1234), then the
call was received from within your area code. However,
this does not guarantee the call is a local call. If you see a
number with 11 digits (i.e.1-234-555-1234), then the call
received was not from your area code.
3. To adjust the phone number format, use the FORMAT soft
key. For instance, a 7-digit local number sometimes
cannot be dialed because it requires a 10-digit or
11-digit format. Use the FORMAT soft key to scroll
through 7, 10 and 11-digit numbers.
Number of digits Explanation Example
7-digits: 7-digit telephone number (i.e.555-5555)
10-digits: 3-digit area code
+7-digit telephone
number (i.e.425-555-5555)
11-digits: long distance code 1 (i.e. 1-425-555-5555)
+3-digit area code
+7-digit telephone number
4. To dial the displayed number, select a Line or press Talk,
Spk, or Headset button.
If You Did Not Program Your Local Area Code
1. Use the CID button to display the number you want to
dial. You will only see 10-digit numbers
(i.e. 234-555-1234).
2. Press Talk, Spk, Headset button or select a Line to dial
back. You may adjust the number format by pressing the
FORMAT soft key before dialing.
Handset Display
LINE1
LINE2
L1
PLAY