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18
If the equipment is causing harm to the
telephone
n
e
t
w
o
r
k
,
the telephone
company may
require
that you
disconnect
the
equipment
until the
problem
is
resolved.
Limited
W
arranty
What
your limited warranty
cov
er
s:
•
Defects in materials or w
orkmanship
.
For how long
after
your
purchase:
•
One
year
,
from date of
purchase. Please
retain your
sales
r
eceipt
,
as that
will act
as
your proof of
purchase
in
order
to
validate
warranty status.
What
we will
do:
•
Provide
you with a new
o
r
,
at our
o
p
t
io
n
,
a
refurbished exchange
unit of
same or similar m
o
d
e
l
.
The exchange
model is under warranty for the
remainder
of the original product's one year warranty, or 90 days from
the
date the
replacement
product
was shipped
to
you, whichever is
longer
.
How to get
ser
vice:
•
Call
Customer Care at
1-877-722-4908.
Please have your product with
you
and
please have
your
model number
and date
code available
when calling
us. The model number
and date
code
can be found on the
underside
of the
base unit
.
If you are
within
your
limited
warranty
period
and it
is determined that
service is
required:
•
We
will
ask
that you properly
pack
your product to
avoid shipping
da
m
ag
e
.
We recommend
that you
use
the
original
carton and
packing materials.
•
We
will
ask
you to
include
with your product the following:
º
Y
o
u
r
na
m
e
,
return shipping address and daytime phone number
handwritten or typed on a
sheet
of paper
º A legible copy of your
sales
receipt
(
please
do not send the original
sales receipt
)
•
Ship
your product
prepaid,
to the
address
we
provide. We suggest
shipping
your product via a
traceable
carrier
,
as we are not responsible for lost
,
mis-
directed or
damaged shipments. You
may want to write the date shipped,
carrier
and
tracking
number
her
e:
•
Upon receipt of your product we will validate your product is under
warranty and if
determined
your product is warranty
eligible,
we will ship
to you a new
o
r
,
at our
o
p
t
io
n
,
a
refurbished exchange
unit of same or
similar model. This exchange
unit will be
shipped
to you at no
cost
.