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•
Call
Customer Care at
1-877-722-4908.
Please have your product with
you
and
please have
your model number and date code
available
when calling
us. The model number
and date
code
can be found on the
underside
of the
base unit.
If you are
within
your
limited
warranty
period
and it
is determined that
service is
required:
•
We
will
ask
that you properly pack your product to
avoid shipping
damage.
We recommend
that you
use
the
original
carton and
packing
materials.
•
We
will
ask
you to
include
with your product the following:
o
Your name,
return
shipping address
and daytime
phone
number
handwritten or typed on a
sheet
of paper
o
A legible
copy of your
sales receipt
(
please
do not
send
the original
sales receipt
)
•
Ship
your product
prepaid,
to the
address
we
provide. We suggest
shipping
your product via a
traceable
carrier
,
as we are not responsible for lost,
mis-
directed or damaged
s
h
i
p
m
e
n
t
s
.
You
may want to write the date
s
h
i
pp
e
d
,
carrier
and tracking
number
here:
•
Upon receipt of your product we will validate your product is under
warranty and if
determined
your product
is
warranty
eligible,
we will
ship
to
you a new
or
,
at our
option,
a
refurbished exchange
unit of
same
or similar
model. This exchange
unit will be
shipped
to you at no
cost
.
What your limited warranty
does
not
cover
:
•
Customer Instruction.
(Y
our
Owner’s Manual provides information
regarding
operating and install
i
n
s
t
r
u
c
t
io
n
s
.
Additional
information may be obtained
by contacting the retailer)
•
Installation
and
set-
up
service
adjustments.
•
Batteries.
•
Damage from misuse, neglect
,
unauthorized
r
epair
.
•
Products which have been modified or
incorporated
into other
pr
oducts
•
Products
that
have been serviced
by an
unauthorized
ser
vicer
.
•
Products purchased
or
serviced outside
the
USA
or Canada.
•
Acts
of
nature, such as
but not limited to
,
lightning
damage.