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Hold / Transferring Calls
Transferring a Call to another Extension
If your phone has a DSS or One-Touch key for the extension user who is to receive the call, just press it
instead of “HOLD + Extension Number” in the operation above.
(Talking)
HOLD
? ? ?
Extension Number
(Announce)
TRFR
Placing a Call on Hold / Retrieving a Held Call
(Talking)
HOLD
When an Intercom call is placed on hold, the call is held as “Exclusive Hold” on your phone.
While your outside call is on System Hold, other extension users can take the call off Hold.
Trunk Key
(Flashing)
CALL
Hold
Retrieve
(Flashing)
Placing a Call on Exclusive Hold
System programming is required to use Exclusive Hold. Ask your PBC Authorised Supplier for details.
While your outside call is on Exclusive Hold, other extension users can not take the call off Hold.
(Talking)
Trunk Key
(Flashing)
CALL
Hold
Retrieve
(Flashing)
Exclusive Hold Key
(
SC.
851+45
)
Retrieving a Held Outside Call (if your extension doesn’t have trunk keys)
? ?7 7 2
CALL
Trunk No.
you want to retrieve
TRFR
(To answer own held Trunk)