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Plantronics Calisto P240 USB Handset 8
4 Troubleshooting
Handset does not dial out 1. Unplug all Audio Devices from the PC
2. Reconnect the P240-M
3. Choose Set Up Audio and Video from Tools in the Microsoft Lync menu
4. Choose “default Calisto P240-M”
I always get Microsoft Lync dialtone
when I press the speakerphone
button. I cannot just stream audio
through the speakerphone.
The speakerphone button is designed to take Lync off hook when no call is present, to stream
audio through the handset speakerphone install Plantronics Spokes software and de-select the
option to enable Lync dialtone in the Preferences tab of the Plantronics Control Panel.
I do not get Caller ID Check the compatibility of your softphone. The P240 does not get Caller ID information from Avaya
One-X or Cisco IP Communicator.
I cannot dial out Check the compatibility of your softphone. Cisco IP Communicator does not support dialing from
the P240.
I cannot use the dialpad to navigate
menus or enter information while in
a call
Check the compatibility of your softphone. Use the softphone keypad, some softphones may not
support in call DTMF signaling. Avaya One-X does not support in call DTMF tones from external
devices.