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11
Troubleshooting
Note 1 : For more information on this function, contact your
operator. Available also subject to technical availability.
Note 2 : If Caller Display type does not work, try another type (1,
2,3...).
Note 3 : Philips has designed the Xalio 300 to work on a PSTN
(analogue) line. Use on an ISDN line with an adapter is not
guaranteed.
Note 4 : The screen can display if non recognised number,
an unidentified call (
unlisted numbers, withheld caller identification).
PROBLEMS CAUSES SOLUTIONS
- No dialling tone when
pressing .
- The base station is not properly
connected to electricity or to the
telephone sockets.
- Too far from the base station
- Battery pack is low (low battery icon is
displayed).
- Check the connections.(p 4).
Reset the product by unplugging the
power cord for few seconds and then
by connecting it again
- Move closer to the base
- Charge battery pack for at least 24
hours. (page 4).
- icon is blinking.
- The handset is out of range. - Move closer to the base station.
- When the handset is
placed on the charging
unit, no beep is heard.
- The handset is not placed correctly on
the base station charging unit.
- Charging contacts are dirty.
- Take the handset off the base station
and put it back again.
- Clean them with a clean and dry cloth.
- Battery icon remains
empty although the
handset has charged for 24
hours.
- Handset battery pack is defective. Please contact your PHILIPS dealer in
order to purchase new rechargeable
battery pack.
- No symbol on the
display.
- Battery pack is uncharged. Make sure your product is plugged in.
(p 4).
Charge battery pack. (p 4).
- Bad audio quality
(crackles, muted, echo,
etc.).
- Interference from nearby electrical
appliance.
- Base station installed in a room with
thick walls.
- You are using the handset too far from
the base station.
- Try to plug the base station in
elsewhere.
- Install the base station in a different
room.
- Move closer to the base station.
- Reduce the volume level (p 8)
- The Caller Line
Identification does not
work.
- Service not activated or wrong
operator or wrong setting.
- Check your subscription with network
or change caller identification type (see
p 9).
Philips cannot guarantee the operation
behind an ISDN adpater or a PABX.
- The telephone rings
while on line.
- An attempt to transfer a call is in
progress.
- Press the line key to take the line if
appropriate.
Xalio 300 UK master.qxd 25/03/03 13:09 Page 11