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International Guarantee
Dear Customer,
Thank you for purchasing this Philips product which has been designed and manufactured to the highest quality
standards. If, unfortunately, somethings should go wrong with this product Philips guarantees free of charge
labour and replacement parts irrespective of the country where it is repaired during a period of 12 months from
date of purchase (6 months for replacement/rechargeable batteries). This international Philips guarantee
complements the existing national guarantee obligations to you of dealers and Philips in the country of purchase
and does not affect your statutory rights a customer. The Philips guarantee applies provided the product is
handled properly for its intended use, in accordance with its operating instructions and upon presentation of the
original invoice or cash receipt, indicating the date of purchase, dealers name and model and production number
of the product.
The Philips guarantee may not apply if :
l The documents have been altered in any way or made illegible ;
l The model or production number on the product has been altered, deleted, removed or made illegible ;
l Repairs or product modifications and alterations have been executed by unauthorised service organisations or
person ;
l Damage is caused by accidents including but not limited to lightning, water or fire, misuse or neglect.
Please note that the product is not defective under this guarantee in the case where modifications become
necessary in order for the product to comply with local or national technical standards which apply in countries
for which the product was not originally designed and/or manufactured. Therefore always check whether a
product can be used in a specific country.
In case your Philips product is not working correctly or is defective, please return your phone to the place of
purchase or the Philips National Service Centre. In the event you require service whilst in another country a
dealer address can be given to you by the Philips Consumer Help Desk in that country. In order to avoid
unnecessary inconvenience, we advise you to read the operating instructions carefully before contacting your
dealer.
Methods of Transport within the UK:
Please be aware whichever method of transport is chosen it is the consumers' responsibility to package the
faulty unit for return to a level which prohibits accidental damage. Philips is not responsible for damage/loss
caused during carriage to the Service Centre.
Freepost: Please write the following address onto your package. This method of transport will take 2-3 working
days to reach the Service Centre.
Philips Service Centre
FREEPOST (SCE10569)
RUGBY - Warwickshire - CV21 1BR
NB: Philips recommend all parcels to be returned to the Philips Service Centre be submitted over the counter at
your Post Office and a proof of postage requested. Please note the Royal Mail insurance limit for lost/damage
using the Freepost service is £26. Upto £250 insurance and next day delivery can be obtained via Royal Mail
Special Delivery, however, the consumer will be responsible for this cost.*
Methods of Transport within IRELAND:
Please contact Philips Service Support , Dublin
IMPORTANT (For UK only):
Please ensure the following are included when returning a genuinely faulty phone to the Philips Service Centre :
- Name, Return Delivery address, Daytime contact number, Proof of Purchase (copy)
- Both handset and base have to be returned.
- Any accessories pertinent to the use of the phone, ie, Power supply/line cords.
- A brief description of the assumed fault
- Despatch note (if your phone has previously been exchanged).
Failure to include all the necessary information will cause delays in servicing your phone. Please allow 2-3 days
from receipt at the service centre for your replacement/repaired product to be returned to you. If an out of
warranty charge applies Philips shall contact you before the product is returned. Philips shall pay for the return
carriage on all in-warranty exchanges.
*Should you wish to return your products for service at your own cost (via a courier service or Royal Mail
Special Delivery) please ensure the items are suitably packed for transport and sent to the following address:
Philips Service Centre
1 Great Central Way
Butlers Leap
Rugby - Warwickshire - CV21 3XH
For Philips Service Support in UK, (incl Channel Islands) please call 0870 900 9070
(Open during normal business hours, excluding National holidays and weekends)
For Philips Service Support in Ireland please call 1850 304700
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