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6 SmartNode 4940 Series Quick Start Guide
5.0 Additional Information
Refer to the SmartNode Series SmartWare Software Configuration Guide and the SmartNode Getting Started Guide
located on the CD-ROM shipped with your SmartNode device and available online at www.patton.com/
manuals. For detailed information about:
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Installing, configuring, operating, and troubleshooting.
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Warranty, trademark & compliance
The CD-ROM also includes many freeware and shareware tools, including TFTP servers, and Telnet clients.
A.0 Customer and Technical Support
Toll-Free VoIP support: call sip:support@patton.com with a VoIP SIP client
Online support: www.patton.com
E-mail support: support@patton.com—answered within 1 business day
Telephone support:
•
Standard: +1 (301) 975-1007 (USA), Monday–Friday: 8:00 am to 5:00 pm EST (1300 to
2200 UTC/GMT)
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Alternate: +41 (0)31 985 25 55 (Switzerland), Monday–Friday: 8:00 am to 5:00 pm CET (0900 to 1800
UTC/GMT)
Fax: +1 (253) 663-5693 (USA) or +41 (0)31 985 25 26 (Switzerland)