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Warranty (For United States and Puerto
Rico)
Panasonic Telephone Products
Limited Warranty
Limited Warranty Coverage
If your product does not work properly because of a defect in materials or workmanship,
Panasonic Corporation of North America (referred to as "the warrantor") will, for the length
of the period indicated on the chart below, which starts with the date of original purchase
(“Limited Warranty period"), at its option either (a) repair your product with new or refurbished
parts, or (b) replace it with a new or a refurbished equivalent value product, or (c) refund your
purchase price. The decision to repair, replace or refund will be made by the warrantor.
Parts Labor
One (1) Year One (1) Year
During the "Labor" Limited Warranty period there will be no charge for labor. During the
"Parts" Limited Warranty period, there will be no charge for parts. You must mail-in your
product prepaid during the Limited Warranty period. This Limited Warranty excludes both
parts and labor for batteries, antennas, and cosmetic parts (cabinet). This Limited Warranty
only applies to products purchased and serviced in the United States or Puerto Rico. This
Limited Warranty is extended only to the original purchaser and only covers products
purchased as new.
For Limited Warranty service for headsets if a headset is included with this product please
follow instructions above.
IF REPAIR IS NEEDED DURING THE LIMITED WARRANTY PERIOD THE PURCHASER
WILL BE REQUIRED TO FURNISH A SALES RECEIPT/PROOF OF PURCHASE
INDICATING DATE OF PURCHASE, AMOUNT PAID AND PLACE OF PURCHASE.
CUSTOMER WILL BE CHARGED FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT
SUCH PROOF OF PURCHASE.
Online Repair Request
To submit a new repair request and for quick repair status visit our Web Site at
http://www.panasonic.com/repair
When shipping the unit carefully pack in a padded shipping carton, include all accessories,
and send it prepaid. Include a letter detailing the complaint, a return address and provide a
day time phone number where you can be reached. P.O. Boxes are not acceptable. Keep
the tracking number for your records. A copy of valid registered receipt is required under
the 1 year parts and labor Limited Warranty.
Mail-In Service--Online
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For assistance, please visit http://www.panasonic.com/help
Appendix
TGEA_TGHA20(en)_1119_ver021.pdf 10 2013/11/19 11:47:24