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Problem Cause/solution
The handset does not ring. R The ringer volume is turned off. Adjust ringer volume (page 17,
26).
R Do not disturb mode is turned on. Turn it off (page 30).
The base unit does not
ring.
R The ringer volume is turned off. Adjust ringer volume (page 17,
26).
I cannot make a call. R You dialled a call restricted number (page 34).
R The key lock feature is turned on. Turn it off (page 19).
Caller ID
Problem Cause/solution
Caller information is not
displayed.
R You must subscribe to a Caller ID service. Contact your
service provider/telephone company for details.
R If your unit is connected to any additional telephone
equipment, remove and plug the unit directly into the wall jack.
R If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
R Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.
Caller information is slow
to display.
R Depending on your service provider/telephone company, the
unit may display the caller’s information at the 2nd ring or later.
Set the first ring to “Off” (page 26).
R Move closer to the base unit.
Time on the unit has
shifted.
R Incorrect time information from incoming Caller ID changes the
time. Set the time adjustment to “Manual” (off) (page 26).
Answering system
Problem Cause/solution
The unit does not record
new messages.
R The answering system is turned off. Turn it on (page 38).
R The message memory is full. Erase unwanted messages
(page 39).
R The recording time is set to “Greeting Only”. Change the
setting (page 44).
R Your service provider/telephone company’s voice mail service
may be answering your calls before the unit’s answering
system can answer your calls. Change the unit’s number of
rings setting (page 43) to a lower value, or contact your service
provider/telephone company.
I cannot operate the
answering system
remotely.
R The remote access code is not set. Set the remote access
code (page 42).
R You are entering the wrong remote access code. If you have
forgotten your remote access code, enter the remote access
code setting to check your current code (page 42).
R The answering system is turned off. Turn it on (page 43).
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Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
Useful Information
TGH22xE(en)_1211_ver031.pdf 50 2013/12/11 17:47:44