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Problem Cause/solution
The base unit does not
ring.
R The ringer volume is turned off. Adjust ringer volume (page 26).
I cannot make a call. R You dialled a call restricted number (page 30).
R The key lock feature is turned on. Turn it off (page 21).
Caller ID
Problem Cause/solution
Caller information is not
displayed.
R You must subscribe to a Caller ID service. Contact your
service provider/telephone company for details.
R If your unit is connected to any additional telephone
equipment, remove and plug the unit directly into the wall jack.
R If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
R Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.
Caller information is slow
to display.
R Depending on your service provider/telephone company, the
unit may display the caller’s information at the 2nd ring or later.
Set the first ring to “Off” (page 26).
R Move closer to the base unit.
Time on the unit has
shifted.
R Incorrect time information from incoming Caller ID changes the
time. Set the time adjustment to “Manual” (off) (page 25).
The name stored in the
phonebook is not fully
displayed while an outside
call is being received.
R Edit the phonebook entry name to fit in 1 line of text (page 22).
Answering system
Problem Cause/solution
The unit does not record
new messages.
R The answering system is turned off. Turn it on (page 35).
R The message memory is full. Erase unwanted messages
(page 36).
R The recording time is set to “Greeting Only”. Change the
setting (page 39).
R If you subscribe to a voice mail service, messages are
recorded by your service provider/telephone company, not
your telephone. Change the unit’s number of rings setting or
contact your service provider/telephone company (page 38).
I cannot operate the
answering system
remotely.
R The remote access code is not set. Set the remote access
code (page 37).
R You are entering the wrong remote access code. If you have
forgotten your remote access code, enter the remote access
code setting to check your current code (page 37).
R The answering system is turned off. Turn it on (page 38).
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
47
Useful Information
TG67xxE(en)_0802_ver102.pdf 47 2012/08/02 16:27:48