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47
Answering system (KX-TG4391/KX-TG4392)
Problem Cause/solution
The unit does not record new
messages.
L The answering system is turned off. Turn it on
(page 31).
L The message memory is full. Erase
unnecessary messages (page 32).
L The recording time is set to “Greeting
only”. Change the setting (page 36).
L If you subscribe to the voice mail service,
messages are recorded by your service
provider/telephone company not your
telephone. Change the unit’s number of rings
setting or contact your service
provider/telephone company (page 35).
I cannot operate the answering
system.
L Someone is using the unit. Wait for the other
user to finish.
L A caller is leaving a message. Wait for the
caller to finish.
L The handset is too far from the base unit.
Move closer.
I cannot operate the answering
system remotely.
L You are entering the wrong remote access
code. If you forgot the remote access code,
store a new remote access code (page 34).
L Press each key firmly.
L The answering system is turned off. Turn it on
(page 35).
L You are using a rotary/pulse telephone. Try
again using a touch-tone phone.
While recording a greeting
message or listening to
messages, the unit rings and
recording stops.
L A call is being received. Answer the call and
try again later.