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Call Center Solutions
Achieve efficient, cost-effective call center
management with the TDE600’s built-in call center
functions. In addition to its powerful monitoring
and reports functions, the system can organize
and distribute calls according to purpose and
priority, making your call center more efficient while
maximizing customer service.
Calls can be queued while your team is busy
with other calls, and music or prerecorded
promotional messages can be played for waiting
callers to help reduce lost calls and missed
business opportunities. You can also assign an
additional backup destination for calls that are not
answered within a specific period of time. Preferred
customers and VIPs can even have their calls
priority routed to specific staff members, allowing
you to provide special attention to special clients.
KX-NCV200 ACD Reports Server
The KX-NCV200 bolsters the TDE600’s call
center functions with monitoring and performance
reports, call information history, and agent log-in.
It’s easy to optimize call center management
with the NCV200’s readable and comprehensive
performance reports, which can be reproduced
in emails or color graphs.
Support for SIP Trunking
The KX-TDE600 can easily connect with an
ever-growing list of providers offering SIP trunking
services—an excellent way to maximize savings
on your long distance charges. Calls between
business locations can be routed by the service
provider over its own network, thereby keeping
the call from entering the network of other carriers
who may charge connection, local toll and long
distance charges. It also offers many other
benefits by combining the internet connection
with the telephone line connection while allowing
each employee to have their own direct phone
number. Panasonic assures out-of-the box
functionality for a complete end-to-end solution.
Productivity Applications to Suit Your Business Needs
Industry Specific Solutions
Panasonic works with a wide range of industry third party product providers to offer a complete
integrated solution to meet your business. Please consult with your Panasonic dealer to learn more.