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Caller ID
Answering system (KX-TG3031/KX-TG3032/KX-TG3033)
Problem Cause/solution
The handset does not
display the caller’s phone
number.
LYou have not subscribed to Caller ID service.
Contact your service provider/telephone
company to subscribe.
LIf your unit is connected to any additional
telephone equipment such as a Caller ID box or
cordless telephone line socket, disconnect the
unit from the equipment and plug the unit directly
into the wall socket.
LYour unit is connected to a telephone line with
ADSL (JetStream) service. We recommend that
you contact your ADSL service provider to have
an ADSL Splitter installed. We do not
recommend the use of generic ADSL filters.
Contact your ADSL provider for details.
LOther telephone equipment such as a monitored
Burglar Alarm or the modem in the SKY Digital
decoder may be interfering with this unit.
Disconnect the other equipment and try again.
LThe caller requested not to send caller
information (page 21).
Problem Cause/solution
I cannot listen to
messages from a remote
location.
LA touch tone phone is required for remote
operation.
LEnter the remote code correctly (page 33).
LThe answering system is off. Turn it on (page 32).
The unit does not record
new messages.
LThe answering system is off. Turn it on (page 29,
32).
LThe message memory is full. Erase unnecessary
messages (page 30, 31).
LIf you subscribe to the Voice Mail service,
messages are recorded by your service provider/
telephone company not your telephone (page
33).
I cannot operate the
answering system.
LSomeone is operating the answering system.
LIf someone is talking on a conference call, you
cannot operate the answering system. Try again
later.