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Caller ID
Problem Cause/solution
The handset does not
display the caller’s name
and/or phone number.
LYou have not subscribed to Caller ID service.
Contact your telephone service provider to
subscribe.
LIf your unit is connected to any additional
telephone equipment such as a Caller ID box or
cordless telephone line jack, disconnect the unit
from the equipment and plug the unit directly
into the wall jack.
LIf your unit is connected to a telephone line with
DSL service, we recommend connecting a noise
filter between the base unit and the telephone
line jack. Contact your DSL provider for details.
LThe name display service may not be available
in some areas. Contact your telephone service
provider for details.
LOther telephone equipment may be interfering
with this unit. Disconnect the other equipment
and try again.
LThe caller requested not to send caller
information (page 20).
LGenerally, caller information is displayed from
the 2nd ring.
The caller list/incoming
phone numbers are not
edited automatically.
LThe Caller ID number auto edit feature is turned
off. Turn it on and try again (page 24).
LYou need to call back the edited number to
activate Caller ID number auto edit.
I cannot dial the phone
number edited in the caller
list.
LThe phone number you dialed might have an
incorrectly edited pattern (for example, the long
distance “1” or the area code is missing). Edit
the phone number with another pattern (page
20).
The 2nd caller’s
information is not displayed
during an outside call.
LIn order to use Caller ID, Call Waiting, or Call
Waiting Caller ID (CWID), you must first contact
your telephone service provider and subscribe
to the desired service.
After subscribing, you may need to contact your
telephone service provider again to activate this
specific service, even if you already subscribed
to both Caller ID and Call Waiting with Caller ID
services (CWID).
TG30xx.book Page 44 Thursday, February 1, 2007 5:19 PM