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APPENDIX
37
Problem Possible cause(s) Solution(s)
No dial tone on
the cordless
handset.
1. The base unit is not properly connected.
2. Too far from the base unit.
3. Battery charge is low.
4. Incorrect battery polarity.
5. Re-register handset (see Page 23).
1. Check CONNECTION to power and telephone line.
2. Move handset CLOSER to base unit.
3. CHARGE battery.
4. RE-INSERT batteries and check + and
.
5. Handset not registered.
Antenna
symbol is
fl ashing.
1. The handset is not registered. If the
handset is unregistered, it displays
UNREGISTERED.
2. The handset is out of range.
1. REGISTER the handset.
2. Move CLOSER to the base unit.
No beep when
the cordless
handset is
placed on the
charger.
1. The handset is not placed properly on
the charger.
2. Charging contacts are dirty.
3. The handset tone is turned off.
4. The handset’s power is turned off.
1. Lift handset off the charger and carefully
REPOSITION correctly.
2. CLEAN charging contacts with a clean and dry cloth.
3. Turn ON the handset tone from the Sounds Menu.
4. CHECK batteries.
Handset charged
for 24 hours but
Battery icon
remains empty.
1. Handset battery is defective or faulty.
2. Handset is not placed properly on the
charger.
3. Battery installed incorrectly.
1. REPLACE with new AAA rechargeable Ni-MH
batteries.
2. CHECK to make sure the battery icon is scrolling.
3. RE-INSERT batteries and check + and .
No symbol on
the display.
1. Battery is empty.
2. The product is not properly connected.
1. CHARGE battery.
2. Make sure your product is properly PLUGGED-IN.
Bad audio
quality
(crackles,echo,
etc.).
1.
Interference from nearby electrical appliance.
2. Base unit is installed in a room with thick
walls.
3. The handset is too far from the base unit.
4. If you have Broadband/ADSL you need a in
line fi lter (not supplied).
1. Try a different connection point, one that is away
from other electrical appliances.
2. Install the base unit in a DIFFERENT room OR
use EXTENSION leads.
3. Move CLOSER to the base unit.
4. Ensure a in-line ADSL fi lter is installed on all
phone sockets between wall plate and your phone.
Caller ID does
not work.
Service not activated. Check your SUBSCRIPTION with the SERVICE
provider.
Troubleshooting
Troubleshooting
Appendix