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Supervisor features
35
To deactivate Night Service:
Observing a call
Use the Observe feature to monitor an agent in a call.
To observe a call:
1. Press the Night Service key.
2. Press the 3 key (3 = D for Day) to
resume Day mode.
The Night Service LCD flashes. New
calls enter the queue.
1. Press the Observe key.
or
2. Choose one of the following:
— Press a selected Agent key.
— Dial the agent’s Position ID.
3. Press the Call Agent key to talk to the
agent you are monitoring.
4. Press the Observe key to terminate the
observation.
NightSvc
Observe
AgenKey
CallAgt
Observe