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Chapter 3 CallPilot mailboxes 19
CallPilot 150 Telephone Administration Guide
Mailbox Class of Service
Class of Service (COS) values reduce the amount of programming you do when you add a
mailbox. Instead of entering values for several features, you can select the COS appropriate for a
mailbox. You enter the COS when you add the mailbox and the system uses the associated values.
The COS tables, shown in “Class of Service values” on page 20 have preset values. If you use the
web-based CallPilot Manager you can change individual COS values to meet the needs of your
company. For more information about using CallPilot Manager to edit Classes of Service, refer to
the CallPilot Manager Set Up and Operation Guide.
Class of Service features
Prompt language
If you select bilingual operation, Classes of Service 1, 3, 5, 7, 9, 11, 13, 15 use the
Primary Language, and Classes of Service 2, 4, 6, 8, 10, 12, 14, 16 use the
Alternate Language.
Mailbox message
time
The total message time available to a mailbox. The maximum message time is 180
minutes. Mailboxes have a Never Full feature that lets a caller leave a message in a
“full” mailbox. The message is stored in the mailbox, but cannot be played, copied
or saved until a saved message is deleted.
Message length
The maximum length of an incoming message. Message length is from 1 to 30
minutes.
Message retention
period
The number of days messages are saved in a mailbox. Message retention period is
from one to 365 days or 0 = indefinitely.
Greeting length
The maximum length of a mailbox greeting. Greeting length is from 1 to 30 minutes.
Off-premise Message
Notification
Redirects messages to another extension, telephone number or pager. Dialing
restrictions that apply to outdial lines apply to Off-premise Message Notification.
Retry intervals
For Off-premise Message Notification, the minutes between attempts to notify the
recipient of a new or urgent message. The retry interval is from 1 to 120 minutes.
Number of attempts
For Off-premise Message Notification, the number of attempts the system makes to
notify the recipient of a new or urgent message. The number of attempts is from 1
to 20.
Outbound Transfer
Lets a caller who reaches a mailbox transfer to an external telephone number or an
extension.
Incorrect password
attempts
The maximum number of incorrect password attempts before a mailbox owner is
locked out of their mailbox. The incorrect password attempts are from 4 to 20.
Password Expiry
The maximum length of time a mailbox password is active. The password expiry is
from 1 to 365 days or 0 = never expire.
Networking
If the Message Networking option is installed, lets callers send messages to
mailboxes at various sites on a communication network.
Target Attendant
Lets subscribers set up a Personal Target Attendant. Otherwise, callers are
directed to the Target Attendant specified in the Greeting Table.
Call Record
Lets subscribers use the Call Record feature. With Call Record (≤
·°·
) a
subscriber can record an active telephone call. The recorded message is placed in
the subscriber’s mailbox.
User Interface
The user interface used for the mailbox. There are two mailbox UI choices: Norstar
Voice Mail (NVM) and CallPilot (CP).