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8620/8622 IP Phone User Guide – Issue 13, September 2009 Page 19
Answering and Placing Calls
Requesting a Callback (Queuing the Phone)
When you request a callback (queue the phone), the system automatically calls to connect you
to the extension when it becomes available.
To request a callback:
If there is no answer or if the extension is busy, press
(Special) followed by 6, and
then hang up. QUEUE REGISTERED FOR <name> appears. When the extension
becomes available, your extension rings.
To cancel the callback request:
Press 6. QUEUE REQUEST CANCELED appears.
Using Camp-on
Camp-on keeps you connected to the called extension until it becomes available. You cannot
use Camp-on if the called extension is in DND, or if the call is forwarded to voice mail. See
“Using Do-Not-Disturb” on page 43.
To use Camp-on:
Stay on the line and wait for the extension to become available—do not hang up. If
Camp-on is enabled, you hear Music-on-Hold while you are waiting.