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Chapter 3: Using Your Phone
Three Way Conference Calls
SPA IP Phone
Resume the 1
st
call by pressing the line button associated with the 1
st
call.
If the 2
nd
call is still in progress it will automatically go into a “hold” state when the 1
st
call goes active.
Three Way Conference Calls
To initiate a conference call, press the soft button under conf during an active call.
The first call is placed on hold, and you will hear a dial tone.
Dial the second person’s telephone number.
To start the conference call, press the soft button under conf again; all three parties will be participating in a
conference call.
When you hang up, the other two parties will be disconnected.
Attended Transfer
To initiate a transfer, press the soft button under xfer during an active call.
This places the first call on hold and you will hear a dial tone.
Dial the second person’s telephone number. When the second person answers, you can have a private
conversation with the second person without the first person hearing it.
To connect the call to the second person, press the soft button under xfer again to complete the transfer.
You will be disconnected from the call.
If you hang up during the call with the second person before pressing xfer, the transfer is not completed, this only
ends the call with the second person.
Unattended Transfer
To initiate an unattended (blind) transfer, press the soft button under xfer during an active call.
The first call is placed on hold and you will hear a dial tone. You can now dial the second person’s telephone
number.
After the second person’s phone is ringing, press the soft button under xfer again to complete the transfer.