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Troubleshooting
This section lists some problems that you might encounter while using your
phone. Some problems require that you call your service provider, but most of
problems you encounter are easy to correct yourself.
Symptom Possible causes
Possible Corrective measures
No connection to
the network
Signal is weak or you’re outside of
the carrier network.
Move to a window or open space.
Check service provider coverage map.
Codes do not match When you want to change a
security code you have to confirm
the new code by entering it again.
The two codes that you have
entered do not match.
Contact your service provider.
Function cannot
be set
Not supported by
Service Provider or registration
required.
Contact your service provider.
Calls not available Dialing error or service limitations. Check the number dialed and check
the reception. Contact your service
provider.
Phone cannot
be switched on
On/Off key pressed too briefly.
Battery is not charged.
Battery contacts are dirty.
Press On/Off key for at least two
seconds.
Charge battery. Check charging
indicator in the display.
Clean the battery contacts.
Sym
Charg
Num
per
m