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Jabra PRO™ 9400 Series
Frequently asked questions
Q I Hear myself wHen I talk usIng my desk pHone.
wHat can I do?
A This probably means your transmission volume is too high.
Set
the transmission volume on your desk phone to a lower level.
Q tHe sound In tHe Headset Is poor QualIty or tHe
person at tHe otHer end cannot Hear me wHen I talk
usIng my desk pHone.
A The clear dial-tone switch and/or microphone-level setting in
the Jabra PRO™ 9400 base may be set incorrectly. Correct by
re-running the desk phone setup wizard. See the section called
“Re-running the Setup Wizards” in the user manual for more
information.
Q I am gettIng a buzzIng sound In my Headset.
A If the device has been set up correctly, your telephone may
not be fully immune to the radio signals the headset uses. To
overcome this problem, move the headset base at least 30 cm
away from the telephone. Alternatively, you can reduce the range
of your unit by adjusting the settings on the touch screen.
Q I can’t Hear sound or lIsten to musIc from my pc In
my Headset.
A Please check the following:
- Make sure that the Jabra PRO™ 9400 base is selected as the
current audio device both in the Windows sound control panel
and in the application you are using.
- Make sure the audio link to the PC is open (e.g., by right-clicking
on the Jabra Device Service icon in the Windows notification
area on your PC).
- Make sure softphone is enabled in Jabra PC Suite.
Q I Have moved to a new desk at work. Is It possIble to
put my Headset on anotHer Jabra pro™ 9400 base?
A Yes. Just place your headset in the cradle on the new Jabra PRO™
9400 base. The two devices will pair and connect automatically.
Q wHen I try to make a call on my desk pHone, tHe
gn1000 rHl lIfts, but tHe call Is not connected.
A The GN1000 cannot be used in conjunction with a headset port.
Make sure that the Jabra PRO™ 9400 base is connected to your
desk phone’s handset port and not its headset port (if it has
one).
Q Is It possIble to automate callIng and answerIng on
my desk pHone wItHout usIng a Handset lIfter?
A Yes, if your desk phone has an electronic hook switch feature.
Check with your supplier for compatibility with your phone, and/
or consult the support area at www.jabra.com.
Q my telepHone Includes an electronIc Hook swItcH
feature tHat sHould work wItH my Headset, but I
can’t make It functIon.
A Please check your desk phone documentation to see if any
special configuration settings or software updates are required.
See also the Jabra website for more information, including
compatibility and the correct, clear dial tone switch setting –
www.jabra.com/PRO9400
Q does wI-fI Interfere wItH Jabra pro™ 9400 If you Have
tHem In tHe same place?
A No, the Jabra PRO™ 9470 Bluetooth port uses adaptive
frequency hopping, thereby avoiding channels that are blocked by
Wi-Fi. To ensure good sound quality, only
the free channels are used.
Q Is It possIble to lIsten In on calls wItH tHe
Jabra pro™ 9400 solutIon?
A The risk of unauthorized access to communication via a Jabra
PRO™ 9400 headset is very limited as 64-bit encryption is used
for the data stream.
Q wHat Is tHe range on tHe Jabra pro™ 9400 solutIon?
A Jabra PRO™ 9400 supports a maximum range of up to
150m* (base to headset). In practice, you may find the range
to be somewhat shorter due to physical obstructions and
electromagnetic interference.
The sound in your headset will slowly deteriorate as you move
farther from the base. Move back into range and sound quality is
restored. If you move all the way out of range while talking, you
will lose all sound, but your call will be held open at the base for
60 seconds. This gives you the chance to move back in range;
however, after 60 seconds the current call will be terminated.
If you remain out of range for a longer time, you may need to
re-establish the DECT connection manually when you return (i.e.
dock the headset to the base).
Q wHat about conference calls?
A The Jabra PRO™ 9400 base is able to pair with one primary
headset plus an optional and temporary secondary headset. This
allows you to share your conversation with another headset user
for conference calling.
Q can I turn tHe Headset off to save power wHen I’m
away from tHe base?
A Yes. Press and hold down the headset’s multifunction button
down for 5 seconds. To turn the headset back on again, simply
dock it in its cradle or press the multifunction button. Please
note that this power cycle is the equivalent of resetting the
headset.
FAQ