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Q i can’t hear anythinG in my headset When UsinG my
mobile phone.
A Try the following:
- Make sure the two devices have been paired and are in
range.
-
Increase the speaker volume on the headset by sliding your
finger up the touch-sensitive panel on the side of the headset.
Q i hear a loW noise in the headset When there is
silence at the other end?
A Your headset is probably using one of the highest volume
settings. Decrease the speaker volume on the headset by
sliding your finger down the touch-sensitive panel on the
side of the headset.
Q i hear myself When i talk UsinG my desk phone. What
can i do?
A This probably means your transmission volume is too high. Set
the transmission volume on your desk phone to a lower level.
Q the soUnd in the headset is poor QUality or the
person at the other end cannot hear me When i talk
UsinG my desk phone
A The clear dial-tone switch and/or microphone-level setting
in the Jabra GO 6470 base may be set incorrectly. Correct it
by re-running the desk phone setup wizard. See the section
called “Re-running the Setup Wizards” in the user manual for
more information.
Q i can’t hear soUnd or listen to mUsic from my pc
UsinG my headset.
A Please check the following:
- Make sure that the Jabra GO 6470 base is selected as the
current audio device both in the Windows sound control
panel and in the application you are using.
- Make sure the audio link to the PC is open (e.g., by right-
clicking on the Jabra Device Service icon in the Windows
notification area on your PC).
- Make sure softphone is enabled in Jabra PC Suite.
Q i have moved to a neW desk at Work. is it possible to
pUt my headset on another Jabra Go 6470 base?
A Yes. Just place your headset in the cradle of the new
Jabra GO 6470 base. The two devices will pair and connect
automatically.
Q When i try to make a call UsinG my desk phone, the
Gn1000 rhl lifts bUt the call is not connected.
A The GN1000 cannot be used in conjunction with a headset
port. Make sure that the Jabra GO 6470 base is connected to
your desk phone’s handset port and not its headset port (if it
has one).
Q is it possible to aUtomate callinG and ansWerinG on
my desk phone WithoUt UsinG a handset lifter??
A Yes, but only if your desk phone has an electronic hook
switch feature. Ask your supplier about the phone’s
compatibility or consult the support area of the Jabra web
site – www.jabra.com/GO6400
Q my telephone inclUdes an electronic hook sWitch
featUre that shoUld Work With my headset, bUt i
can’t Get it to fUnction.
A Please check your desk phone documentation to see if any
special configuration settings or software updates are
required on the desk phone. Also, see the Jabra website for
more information, including compatibility and the correct,
clear dial tone switch setting.
Q does Wi-fi interfere With Jabra Go 6470 if yoU have
them in the same place?
A No, the Jabra GO 6470 uses adaptive frequency hopping,
thereby avoiding channels that are blocked by Wi-Fi. To
ensure good sound quality, only the free channels are used.
Q is it possible to listen in on calls With the
Jabra Go 6470?
A The risk of unauthorized access to communication via a
Bluetooth
®
headset is very limited. Jabra GO 6470 uses 128
bit encryption.
Q What is the ranGe on the Jabra Go 6470?
A The Jabra GO 6470 headset supports the following maximum
ranges:
- When talking through the Jabra LINK
TM
350 Bluetooth
®
Adapter (softphone); up to 100m*
- When talking through the Bluetooth
®
connection in the
Jabra base (desk phone); up to 100m*
- When talking on (most) mobile phones; up to 25m**
Please note than in practice, you may find the range to
be somewhat shorter due to physical obstructions and
FAQ
JABRA GO
TM
6470
Frequently asked questions
stay in touCH WHereVer you Go
WWW.JABRA.COM
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®
IS A REGISTERED TRADEMARK OF GN NETCOM A/S