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Synchronizing
Here are some common problems that users experience when using
ActiveSync 3.8 to connect an HP iPAQ to a personal computer.
Problem Solution
I cannot connect to
my computer using
the HP iPAQ
Cradle.
• Be sure you have installed Microsoft ActiveSync 3.8 on your host
computer before connecting your HP iPAQ to it. To download
ActivSync 3.8 and access Microsoft’s troubleshooting site go to
http://www.microsoft.com/windowsmobile/help/
activesync/default.mspx
• Be sure your HP iPAQ is connected to the HP iPAQ Cradle, and that
the cradle is connected to your computer.
• Be sure your HP iPAQ is securely seated in the cradle and is making
contact with the cradle connector.
• Be sure you are running Microsoft Windows 98SE, Me, 2000, or XP
and that you have installed Microsoft ActiveSync 3.8 on your
computer. Also be sure you are connecting directly to a USB port on
your computer and not through a USB hub.
• Try resetting your HP iPAQ. Refer to the information on Resets.
• Uninstall and reinstall ActiveSync.
• If you are running personal firewall software, try disabling it. If you
are then able to synchronize, contact the software vendor for
information on configuring the required exclusions to eliminate
this problem.
I connected my
HP iPAQ before
installing Microsoft
ActiveSync.
1. Disconnect the HP iPAQ from your computer and make sure that no
other HP iPAQ is connected.
2. In Windows 98 or 2000, click Start > Settings > Control
Panel > System. The Device Manager opens automatically.
Locate and select the “unknown” USB device record and click
Remove (Uninstall in Windows 2000).
3. Restart your computer and allow it to detect the USB device.
4. Install Microsoft ActiveSync 3.8.
5. Reconnect the HP iPAQ to the computer.
Microsoft
ActiveSync cannot
locate my HP iPAQ
when I
synchronize.
• Be sure the device is on and the charging/communications port on
the bottom of the HP iPAQ is connected to the communications port
in the HP iPAQ cradle.
• Be sure all cables are securely connected.
• Remove your HP iPAQ from the HP iPAQ Cradle or disconnect it
from the Autosync cable, power on the unit by pressing the Power
button, then put it back in the HP iPAQ Cradle or reconnect it to the
Autosync cable.
• Reset the device by using the stylus to lightly press the Reset button.
• Check Connection Settings in ActiveSync on your computer to
ensure the communications port you are using is active.
I cannot open e-
mail in the Inbox
after I restore using
Microsoft
ActiveSync.
Use Microsoft ActiveSync to synchronize your HP iPAQ with your
computer.
430524-001.book Page 18 Tuesday, May 2, 2006 2:05 PM